Synthflow AI and 8X8 Enter Strategic Partnership to Deliver Next-Generation Agentic AI

Published: 2026-04-21 07:20:55 ET EGHT

Published on 04/21/2026 at 07:20 am EDT

Synthflow AI has formed a strategic partnership with 8x8, Inc. to bring Synthflow next-generation AI agents to enterprise contact centers. This collaboration integrates Synthflow into the 8x8 Contact Center, automating self-service while enhancing agent support across AI calls, chat, and digital channels. The new technology helps joint customers avoid missing calls, ultimately converting more leads, empowering customers to increase their CSAT scores, and reducing operational costs.

Additionally, customers can set up AI answering assistants without developer support. The global voice AI market is expected to grow to USD 54,000 million by 2033, and this partnership addresses the growing need for modern, enterprise-ready conversational AI. By replacing legacy point solutions, Synthflow enables joint customers to avoid long implementation cycles and complex setups.

The platform delivers natural, human-like conversations with low latency, advanced interruption handling, memory capabilities, and support for over 30 languages. These features allow businesses to achieve faster resolution times and higher containment rates. The integration provides a distinct competitive advantage in the cloud contact center market.

The long-term strategic alignment also includes future roadmap initiatives, such as enabling 8x8 and its channel partners to resell Synthflow directly, alongside offering the platform to small and medium businesses through the 8x8 App Store.