PayPal : 2024 Global Impact Report
PYPL
Published on 05/07/2025 at 09:17
May 2025
3 Introduction Employees & Culture Social Impact Responsible Business Practices Environmental Sustainability Appendix
Over the past 25 years, PayPal has evolved into one of the world's largest two-sided open platforms. Now, we are building on that foundation to revolutionize commerce globally.
I am energized by our momentum and proud of how we are delivering next-generation products and services to empower consumers, businesses, and communities. Our Global Impact Report highlights the ways we invest in our employees, support the communities we serve, and operate responsibly.
Our employees are the driving force behind our mission, and we continue to attract and invest in top talent. We are committed to fostering a culture where all employees have access, opportunity, and connections to deliver with velocity and excellence. When our teams thrive, we build better products and drive greater impact.
Our social impact programs focus on supporting entrepreneurs and small businesses, which are the foundation of a resilient economy. Last year, we evolved our social impact framework to more closely align with our core business priorities and ensure we are supporting businesses across their full lifecycle. This new framework focuses on four pillars where PayPal is uniquely positioned to drive the greatest impact: entrepreneurship, business and community resilience, digital economic growth, and advocacy and public-private partnership.
Finally, we remain committed to upholding responsible business practices, and managing environmental and climate-related risks and opportunities in the communities where we operate.
We are proud of the progress we made in 2024 and are committed to driving even greater impact in the year ahead. I am excited to work alongside a world-class team as we accelerate our transformation journey and shape the future of commerce.
ALEX CHRISS
President and CEO, PayPal Holdings, Inc.
PayPal 2024 Global Impact Report May 2025
4 Introduction Employees & Culture Social Impact Responsible Business Practices Environmental Sustainability Appendix
24K
employees (8,900 in the U.S.)
As of 12/31/24
140
employee nationalities
28
countries where we work
Worldwide Locations
At PayPal,1our mission is to revolutionize commerce globally. Our products are designed to enable digital payments and simplify commerce experiences for consumers and merchants to make selling, shopping, and sending and receiving money simple, personalized, and secure, online or offline, including mobile. Our two-sided platform serves millions of consumers and merchants worldwide.
We help consumers transact quickly and securely with merchants, manage their financial lives, and send to and receive money from friends and family around the globe. We provide consumers with a digital wallet that enables them to send payments to merchants securely using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, our consumer credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible rewards.
We operate a global, two-sided network at scale that connects merchants and consumers with 434 million active accounts across approximately 200 markets as of December 31, 2024.
We believe that effective management of non-financial risks and opportunities, including corporate sustainability and impact ("CS&I") matters, helps to create long-term value for our stakeholders, and deliver on our four strategic imperatives, and on our mission.
Acting on Our Strategic Imperatives
Win Checkout
Scale Omni
Grow Venmo
Accelerate SMBs
Supported by Our Leadership Principles
Put people first
Work customer back
Inspire greatness in others Raise the standard and model it
Build trust and foster belonging
Solve our customers' greatest needs
Innovate through uncertainty Act quickly, with purpose
Win together
Take ownership Drive joint success
Execute with excellence
Our Values in Action
We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they inspire us to take care of ourselves, each other, and our communities.
We believe that our core values help stimulate the creativity and engagement of our global workforce to deliver products and services designed to meet the diverse needs of our customers. Our Leadership Principles are integrated with our core values and outline a common set of expectations for all employees for how they drive positive impact through their work.
5 Introduction Employees & Culture Social Impact Responsible Business Practices Environmental Sustainability Appendix
The 2024 Global Impact Report (this Report) covers our global CS&I strategies, activities, progress, metrics, and performance for calendar year 2024 unless otherwise noted. All workforce metrics in Employees & Culture are as of December 31, 2024. Except for the total number of global employees, Paidy (a PayPal subsidiary) employees are excluded from all workforce metrics. The disclosures in this Report provide updates on key CS&I topics and are informed by stakeholder feedback, annual benchmarking of industry peers, and relevant international reporting standards and frameworks.
This Report has been prepared with reference to the Global Reporting Initiative (GRI) framework, and is in alignment with relevant industry standards from the International Financial Reporting Standards (IFRS) Foundation's Sustainability Accounting Standards Board (SASB), the Ten Principles of the United Nations (U.N.) Global Compact, and the
U.N. Sustainable Development Goals (SDGs). See the Appendix for specific reporting aligned to these frameworks. We also publish separate climate-related disclosures including a CDP climate response. See our Reporting and other resources webpage for more information.
Additional Information
Please visit our website for further public information on our CS&I strategies, practices, and policies. We are committed to transparent communication with our stakeholders and welcome feedback on this Report and other CS&I matters.
Questions or requests for additional information can be directed to [email protected].
At the heart of our 2024 Global Impact Report is a deep commitment to the communities we serve. By partnering with nonprofit organizations, supporting sustainable development, and rallying our employees through volunteerism and a strong culture of purposeful giving, we are building more resilient communities around the world. Together, we're building a future where economic growth transcends borders, opportunity is shared, and every action drives lasting impact.
Amy Bonitatibus
Chief Corporate Affairs Officer New York, NY, U.S.
Independent Limited Assurance Statement
We engaged an external third-party to perform an attest review engagement for certain metrics disclosed in the Company's Corporate Sustainability Report as of December 31, 2024. The external third-party report will be available on our website.
6 Introduction Employees & Culture Social Impact Responsible Business Practices Environmental Sustainability Appendix
OUR CS&I FOCUS AREAS
Employees & Culture
Our efforts to empower and inspire our employees
Responsible Business Practices
Our commitment and approach to operating ethically and responsibly
2024 AWARDS & RECOGNITIONS
Social Impact
Our work to realize our mission and build a more inclusive global economy
Environmental Sustainability
Our efforts to manage our footprint and advance sustainability
2024 HIGHLIGHTS
100%
maintained global gender and U.S. ethnic pay equity2
100%
training completion by all employees in 2024 annual compliance training cycle4
access to capital for small- and medium-
33+
average hours of learning per employee3
130K
volunteer hours
raised for nonprofits and causes6
Dow Jones Sustainability North America Index
TIME World's Most Sustainable Companies
Fortune World's Most Admired Companies
JUST Capital JUST 100 List
Wall Street Journal Best Managed Companies
CDP Climate Discloser
sized businesses (SMBs)5
data center clean energy use7
operational greenhouse gas (GHG) emissions reduction (compared to 2019 baseline)8
May 2025
PayPal 2024 Global Impact Report
PayPal 2024 Global Impact Report May 2025
Disclaimer
PayPal Holdings Inc. published this content on May 06, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on May 07, 2025 at 13:16 UTC.