Jack Henry & Associates : 2026 Sustainablilty Report
JKHY
Published on 04/17/2026 at 08:26 am EDT
Sustainability Report
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PAGE 4
A Message from Our Chief Executive Officer
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Approach to Corporate Sustainability
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
a message from our chief executive officer
As we prepare to celebrate Jack Henry's 50th anniversary in June 2026, our longevity is rooted in one simple, enduring principle: doing the right thing.
Greg Adelson
President & CEO
As we prepare to celebrate Jack Henry's 50th anniversary in June 2026, our culture is rooted in one simple, enduring principle: doing the right thing. This commitment is at the heart of our people-first mindset - a competitive advantage that drives value for
our clients and shareholders. Since stepping into the CEO role in July 2024, my focus has centered on protecting this legacy and executing on our innovative technology strategy - actions that will secure our future.
Our dedicated associates are the foundation of Jack Henry's ongoing success. We continue to invest in their development and well-being because doing so makes us stronger. This year, I embarked on a roadshow to connect with our team.
These sessions celebrated Jack Henry's history, reinforced our key differentiators, and showcased our four tenets in action: transparency, consistency, collaboration, and communication.
Most importantly, they created space for open dialogue and direct questions - conversations that strengthen our culture.
Engaging each of our stakeholders ensures we can respond quickly to changing priorities and market trends. Feedback from clients, shareholders, and partners makes us a smarter, more dependable partner. It helps to drive our technology
modernization strategy, which is focused on delivering open, API-first solutions that allow our clients to innovate on their own terms.
Our strategy centers on delivering innovative technology, data-driven insights, and world-class service. These capabilities are supported by continuous investments in sound governance and resiliency. Recognizing that volatility and rapid technological change are constants, we prioritize robust cybersecurity and data
privacy while modernizing our systems to provide clients with cloud-native solutions that maximize efficiency.
We are also embracing the transformative power of artificial intelligence (AI). But we do so with a responsible, balanced approach. At Jack Henry, we strive to ensure that innovation does not come at the expense of integrity. We are deploying AI to enhance customer service, expedite code development, support quality assurance, and fight financial crime, guided strictly by ethical oversight and robust risk management. Our
goal is to empower our clients to deepen their relationships with accountholders, improving financial health while staying ahead of the curve and winning in the markets they serve.
At Jack Henry, sustainability is an extension of doing the right thing. It is about creating lasting value and minimizing risk. We have set greenhouse gas (GHG) emissions reduction targets and are embedding responsible practices across our operations that make our business more efficient and resilient for the long haul.
As a leading provider of financial technology and services, we take our responsibility to act as a trusted corporate citizen seriously. Looking ahead to the next 50 years, we remain
committed to expanding our impact and delivering lasting value to all stakeholders.
Greg Adelson
PRESIDENT, CHIEF EXECUTIVE OFFICER, AND BOARD MEMBER
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
about Jack Henry
Since 1976, Jack Henry has served as a trusted technology service provider for community and regional financial institutions. Our robust technology and services strengthen the connections between people and their financial institutions. For comprehensive details about our performance and strategy, please refer to our 2025 Annual Report.
Our products and services are categorized across nine key capability types:
Approximately
7,400 clients
DIGITAL BANKING
PAYMENTS OPERATIONS INFORMATION SECURITY AND TECHNOLOGY
LENDING AND DEPOSITS
Nearly
$2.4 billion
fiscal year 2025 revenue
14.3 million
registered digital platform users
FINANCIAL CRIMES AND FRAUD RISK
COMMERCIAL BANKING
CUSTOMER AND MEMBER RELATIONSHIPS
FINANCIAL HEALTH
OUR MISSION AND PURPOSE:
We are Jack Henry, a well-rounded financial technology company with a mission to strengthen the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. Our purpose is to empower people and communities to gain the financial freedom to move forward.
OUR CORE VALUES:
Passion for Customer Service, Relationships, Integrity, Drive for Results, Excellence
OUR GUIDING PRINCIPLES:
Do the Right Thing. Do Whatever It Takes. Have Fun.
Over
7,200 associates
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
how we do business
In fiscal year 2025, we refined our unified strategy to better integrate our purpose with our day-to-day operations. As we've continued to grow, it's become clear that five key attributes set us apart from our competitors: our people-first culture, industry-
leading service, technology innovation, and a transparent strategy supported by consistent execution. Our goal is to enable banks and credit unions to win on exceptional user experience and trust through open, innovative technology, data-driven insights, and service - resulting in greater growth and efficiency.
We embrace a client-centric approach focused on supporting our clients to achieve their desired outcomes with our products and services. Doing so leads to increased satisfaction, loyalty, and long-term business growth for our clients and our company. By focusing on understanding client needs, we strive to maintain strong relationships throughout the client lifecycle. As a result, client satisfaction scores averaged a strong 4.61 out of 5 overall during fiscal year 2025.
Client Engagement Channels:
Comprehensive Voice of the Customer Program
Annual Ease of Doing Business Survey
Jack Henry Connect - Annual Client Conference
National Customer Advisory Boards
Regional User Groups
Customer Success Performance Measurement
four key tenets
transparency consistency
collaboration
Awards and Recognition
We are honored to be consistently recognized for our strong culture, responsible business practices, and commitment to innovation.
communication
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
approach to corporate sustainability
A Message from Tara Brown
At Jack Henry, "doing the right thing" isn't just a catchy phrase; it's been the way we strive to operate since 1976. Today, we are taking that long-standing commitment and turning it into impactful sustainability action, recognizing that it is fundamental to generating enduring value for our associates, clients, shareholders, and communities.
This report reflects our ongoing progress, powered by collaboration and accountability. We have set near-term greenhouse gas emissions reduction targets that reflect the urgency of climate progress and are working cross-functionally to identify opportunities for resource efficiency. Reinforcing strong governance and risk management supports our ability to stay ahead of evolving threats. We prioritize a strong culture by upholding our core values and advancing inclusion. Through assessments of our ethical culture, we identify opportunities to maintain integrity throughout our operations.
We seek to positively influence the actions of those around us, from strategically engaging our key supply chain partners to empowering our associates through dedicated Community Volunteer Hours. Our corporate sustainability efforts are designed to build trust with our stakeholders and support resilient communities for decades to come.
Key Sustainability Priorities
Our sustainability strategy is designed to be dynamic and responsive to industry and regulatory shifts.
Our efforts and reporting are concentrated on 10 topics, which were identified through a third-party led materiality assessment. We commit to periodically reassessing these priorities to ensure they remain relevant to our operations and stakeholders.
To share feedback on our priority topics, please contact [email protected].
key stakeholders
ASSOCIATES CLIENTS SHAREHOLDERS
Commitment to People and Communities
Financial Health and Economic Development
Corporate Citizenship and Philanthropy
Inclusion and Belonging
Attracting, Developing, and Retaining Talent
Commitment to Responsible Business Practices
Risk Management
Information Security, Cybersecurity,
and Data Privacy
Business Ethics and Regulatory Compliance
Human Rights and Fair Labor Practices
Tara Brown
HEAD OF CORPORATE SUSTAINABILITY
COMMUNITY
PLANET
Commitment to the Planet
Energy and Climate Environmental Stewardship
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I INNTTRROODD UUCCTTIIOONN PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
In 2026, we proudly celebrate Jack Henry's 50th anniversary,
a milestone that marks our transformation from a vision scrawled on a napkin to an industry leader rooted in purpose and the pursuit of impact.
1976
JACK HENRY
AND ASSOCIATES, INC.
Co-founders John W. "Jack" Henry and
Jerry Hall jot down the idea for the company on the back of a napkin and open in
space rented from an engine repair shop with the guiding principle of "do the right thing" and a mission to support community financial institutions.
1980s
JACK & JERRY ANNUAL MEMORIAL CHARITY
GOLF CLASSIC
Since the 1980s, this event has brought associates together to enjoy each other's company while raising money for charitable organizations.
1981
MONETT HEADQUARTERS ESTABLISHED
The first building is built on our
Monett, Missouri, campus, now 154 acres.
1985
INITIAL PUBLIC OFFERING
An initial public offering makes Jack Henry a public company, listed on the NASDAQ exchange as JKHY.
1990s
SHORTS & FLIP FLOPS
A long-standing tradition during the summer months, Shorts & Flip Flops raised money for local charities. Our founders, pictured below, were known to celebrate this campaign by donning Hawaiian shirts.
2000
ACQUISITION OF SYMITAR®
Jack Henry strategically expands its presence in the credit union industry, known for its "people helping people" ethos.
2005
LAUNCH OF THE
PROFITSTARS® BRAND
Following the acquisition of Profitstar, this launch represents a pivotal shift in brand development and a strategic move toward market diversification.
2010
ACQUISITION OF
IPAY TECHNOLOGIES
The addition of iPay, the country's largest independent bill pay provider, supports the company's growing client base.
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PEOPLE AND COMMUNITIES
RESPONSIBLE BUSINESS PRACTICES
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ABOUT THIS REPORT
2018
CORPORATE SUSTAINABILITY WORKING GROUP
Established a cross-functional working group to transition from value-based instincts to a structured, strategic approach.
2019
BUSINESS INNOVATION GROUPS (BIGs)
Jack Henry's first BIG, Women at Jack Henry, was launched to support professional development and associate engagement.
Over the years, Jack Henry has established five additional BIGs.
2020
FIRST SUSTAINABILITY REPORT
Published our first sustainability report and defined strategic direction by performing a materiality assessment to identify corporate sustainability priority topics.
2021
GO GREEN
Launched the Go Green BIG to accelerate environmental stewardship.
2024
COBALT AWARDS
Established the Cobalt Awards, honoring clients' dedication to their communities, innovation, and financial health.
2024
GHG EMISSIONS
REDUCTION TARGETS
Formalized our commitment to strong environmental management and operational efficiency by establishing near-term
GHG emissions reduction targets.
2025
SUPPLIER ENGAGEMENT
Focused on supply chain responsibility with a revised Vendor Code of Conduct and sustainable supply chain survey.
ETHICAL CULTURE SURVEY
Prioritized internal accountability through an ethical culture survey.
MOST RESPONSIBLE COMPANY
Recognized by Newsweek as one of America's Most Responsible Companies for the fourth time.
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Key Sustainability Priorities in This Section:
PAGE 15
Corporate Citizenship and Philanthropy
PAGE 22
Inclusion
and Belonging
PAGE 11
Financial Health and Economic Development
PAGE 17
Attracting, Developing, and Retaining Talent
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
Jack Henry is proud to be a member of the Financial Health Network (FHN), an organization whose purpose is to unite industries, business leaders, policymakers, innovators, and visionaries in a shared mission to improve financial health for all.
According to the FHN Financial Health Pulse 2025 U.S. Trends Report, only 31% of U.S. households are financially healthy.
Financial health is measured by the FHN according to eight indicators:
Spending relative to income
On-time bill payment
Liquid savings levels
Confidence in long-term financial goals
Debt manageability
Credit score
Confidence in insurance
Planning ahead financially
Accountholder Financial Health
financial health and economic development
Our technology and services empower financial institutions to serve as trusted hubs, giving accountholders real-time control over their finances, including credit management, identity protection, and optimized spending.
Our innovative technology and services strengthen the bonds between people and their financial institutions, dismantle financial barriers, and foster financial well-being.
We recognize that the challenge of financial health is driven by a number of limitations, including unequal access to education and financial services, which disproportionately affects underserved communities. We support our purpose-driven clients - like Minority Depository Institutions and Community Development Financial Institutions - that are uniquely positioned to understand and address the distinct, local needs of their accountholders.
Our technology provides the crucial tools necessary for these institutions to improve access and foster financial security in communities with low financial inclusion.
MyFinancialHealth
In 2025, we announced the launch of MyFinancialHealth, giving more than 1,000 banks and credit unions on Jack Henry's Banno Digital Platform™ the option to embed a new suite of financial health tools powered by Array. The launch introduced a broader suite of tools that will help accountholders monitor and build their credit, protect their identity and privacy, and manage their online subscriptions and federal student loans, all in one place.
Tap2Local™
This year we further executed on our small and medium-sized business (SMB) strategy, supporting our clients in their efforts to better serve SMBs and recognizing the critical role small businesses and gig workers play in our communities. Our
Tap2Local solution, developed in collaboration with Moov, enables merchants to accept debit and credit card payments directly through tap-to-pay, eliminating the need for additional hardware and expediting transactions.
Tap2Local helps small businesses and the millions of people who participate in the gig economy to accept card payments face-to-face and on the go. We've made it easy for them to enroll through their bank
or credit union and start accepting payments in their banking app within minutes. Additionally, our automated accounting feature can save them time, giving them back valuable hours to focus on their passion.
Ben Metz,
VP and Chief Technology Officer
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Associate Financial Health
We offer our associates comprehensive resources and benefits to support their ability to build a strong, resilient financial foundation. The Jack Henry Purpose Office is dedicated to fostering financial health and wellness and embedding this commitment throughout our business operations. Purpose Ambassadors support
associates in achieving financial resilience and connecting their daily work to Jack Henry's overarching purpose.
Fostering Financial Education
Jack Henry connects associates with resources for budgeting, retirement planning, and investing, enabling informed financial decision-making and effective future planning. In 2025, our annual learning summit, JackTracks, included popular sessions such as Mindful Money Management and Taking Your Investing to the Next Level.
Navigating Everyday Expenses
We recognize the impact that everyday expenses, including medical and educational costs, have on the financial lives
of our people. Jack Henry aims to reduce this burden through our benefits program, committing to minimizing increases in associate contributions and deductibles whenever possible to maximize the benefit.
Sustainability Report
We offer flexible spending accounts (FSAs) and health savings accounts (HSAs), allowing individuals to set aside money for eligible expenses on a pre-tax basis. Jack Henry further supports this effort by making tax-free contributions to HSAs.
Supporting Higher Education
Our Educational Assistance Program provides financial support for those team members interested in furthering their formal education. The program empowers associates to enhance their skills and advance their careers while reducing the need for personal debt.
Additionally, as a member of the Association for Financial Technology (AFT), Jack Henry supports the annual AFT scholarship program, which awards five scholarships to associates or family members of AFT-member companies pursuing full-time education. Jack Henry provides an additional, dedicated, one-time scholarship to select AFT applicants from the company.
Building Foundational Wealth
Eligible associates can participate in the Jack Henry 401(k) Retirement Savings Plan through pre-tax or Roth (after-tax) deductions. Jack Henry matches contributions dollar-for-dollar up to 5% of an associate's gross pay, enhancing associates' retirement savings. To promote ease of saving, associates are automatically enrolled 45 days after eligibility begins, and contribution rates automatically increase 1% annually (up to a 15% maximum), unless the individual opts out. This automatic, graduated approach
The Jack Henry Employee Stock Purchase Plan (ESPP) allows associates to purchase company stock at a 15% discount from fair market value. By owning Jack Henry shares, associates have the opportunity to share in the company's achievements and participate in long-term wealth creation.
helps associates seamlessly accumulate funds and prepare for a financially stable future.
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INTRODUCTION
PEOPLE AND COMMUNITIES
RESPONSIBLE BUSINESS PRACTICES
THE PLANET
ABOUT THIS REPORT
INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
Breaking Barriers to Financial Wellness at Delta Community Credit Union®
Delta Community Credit Union - an Atlanta-based credit union founded in 1940 - champions a core belief: that a simple roadmap, realistic goals, and a supportive guide can help anyone navigate their financial journey. In 2016, Delta Community established the Financial Education Center.
"As we used [Jack Henry's] Symitar [product] to generate automated email lists for workshop invitations, we began examining member profile data more closely to identify potential barriers to their financial well-being. By analyzing product usage, transaction behaviors, credit scores, balances, and overall financial activity, we found specific knowledge gaps and financial challenges facing our members," explained Reina Jones, Assistant Vice President of Community Development at Delta Community.
To address these barriers, Delta Community created a comprehensive monthly series on topics like budgeting, credit, retirement, and investing. They used data to identify specific membership segments whose perceived needs aligned
with a designated series, allowing them to target those accountholders with effective resource offerings.
Symitar also provides critical data for Delta Community's Business Intelligence reporting, which allows the credit union to precisely measure the tangible impacts of their program.
Members who participated in a credit and borrowing series saw real improvements within six months:
An average increase of 26 points in their credit score
An average debt reduction of $1,035
An average increase in deposits of $194
In recognition of their innovative spirit and the difference they make in the financial health of their members, Delta Community earned Jack Henry's Barrier Breaker Cobalt
Award. The Cobalt Awards recognize financial institutions and fintechs dedicated to their communities, passionate about innovation, and relentless in helping accountholders improve their financial health. For more details, read the full case study.
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
Community Financial Health
As a financial technology company, our investment in advancing financial health is a vital extension of our corporate purpose. In July 2025, Jack Henry conducted the second annual Jack Henry Financial Sentiment Study - a quantitative assessment of how people feel about their financial situations and factors influencing those sentiments. This study is intended to provide community and regional banks and credit unions with insights to better understand and serve current and potential accountholders.
Key findings of the study revealed:
Only 44% of respondents report feeling very or extremely financially knowledgeable, underscoring the important role institutions play in providing guidance to accountholders.
Satisfaction with one's current financial situation is highest among consumers in their early 30s to mid-40s with high salaries, indicating an opportunity to better support younger and older consumers.
Strategic Community Reinvestment
Through CNote, we distribute long-term deposits to financial institutions that prioritize community economic growth. To date, deposits have been distributed to 11 institutions, strategically supporting branches where financial access is limited and providing loans for low-to-moderate income families.
Only 51% of respondents were satisfied with the content on their primary financial institution's website for financial decisions based on different life events, demonstrating the importance of accountholder digital experience.
We support local nonprofits in our key geographies that work to address gaps in financial health by delivering accessible
financial tools and education. During Financial Wellness Month, Jack Henry invited associates to vote on a purpose-aligned organization to receive a donation, supporting financial education in our communities. As a result, we made a donation to Junior Achievement, supporting their efforts to equip young people
with the knowledge and skills needed to own their economic success, plan for their future, and make smart academic and financial choices.
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Key Impact Focus Areas
SUPPORTING FINANCIAL HEALTH AND WELLNESS
CHAMPIONING AN INCLUSIVE AND
SUSTAINABLE WORLD
EMPOWERING LOCAL COMMUNITIES
corporate citizenship and philanthropy
Our corporate citizenship and philanthropy efforts reflect our commitment to doing the right thing, not only within our business, but also in the communities we serve. Through strategic philanthropy, we aim to drive measurable impact and align with
the interests of our stakeholders.
Giving Back Locally
Associates in hub locations raised $22,000 and gathered essential school supplies, clothing, and hygiene products for 17 local schools and nonprofits.
Inviting Associates to Volunteer with Girls Who Code
A lunch and learn with Girls Who Code offered associates the opportunity to learn about the nonprofit and provide direct, skills-based volunteering through virtual technical interview preparation and resume review.
Disaster Relief
Strengthening the communities where our associates and clients live and work is a core priority.
Direct support for local nonprofits and contributions to disaster relief reflect a fundamental
commitment to being present when communities need it most. Our support for disaster relief is both proactive - supporting capacity-building outside of disasters - and responsive to devastating events.
During calendar year 2025, we supported several communities impacted by flooding in Alaska, wildfires in California, and tornadoes in Southwest Missouri.
Give Back at Jack
Our annual summer giving campaign, Give Back at Jack, highlights the collective impact of our associates as they work to support teachers and students across the country during the back-to-school season.
Supporting Teachers with DonorsChoose
We raised over $10,000 via DonorsChoose, supporting 18 teacher wishlists across 15 schools, including teachers nominated by
our associates.
Associates collected and delivered school supplies to local organizations during our annual Give Back at Jack summer giving campaign.
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INTRODUCTION
PEOPLE AND COMMUNITIES
RESPONSIBLE BUSINESS PRACTICES
THE PLANET
ABOUT THIS REPORT
March Madness
Our annual March Madness giving campaign is an opportunity to have fun and come together to support local and national nonprofit organizations during the National Collegiate Athletic Association (NCAA) basketball tournament.
Bracket for Good
This year, we introduced Bracket for Good, which drove friendly competition while supporting nonprofits. Associates voted
to advance their favorite organizations, with the Children's Miracle Network taking home the trophy and a $15,000 donation. Jack Henry also matched associate donations during the month, resulting in an additional $12,000 distributed to participating nonprofits.
NCAA Bracket Challenge
Associates were also offered the chance to predict the outcome of the men's and women's NCAA basketball tournaments. In addition to the pride of selecting the winning bracket, Jack Henry donated to the top three bracket winners' nonprofit organizations of choice.
Hub Office Events
Our hub offices joined in on the fun, providing opportunities for associates to connect and give back. Activities ranged from cookouts and free throw contests to chip and dip competitions. These activities raised funds for a variety of local organizations in our key geographies.
Charity Golf Tournament
The annual Jack & Jerry Memorial Charity Golf Classic stands as a lasting tribute
to our founders' commitment to giving back. This year's event successfully raised over $110,000 to benefit Camp Barnabas. Honoring our founders' vision, this charity tournament ensures that giving back remains a defining, active pillar of the Jack Henry identity.
Associate-Directed Giving
Jack Henry supports associates being active stewards of the communities where they live and work. Our Community Volunteer Hours (CVH) benefit enables regular, full-time associates with over one year of credited service to volunteer during traditional work hours. Eligible associates may use up to eight hours per fiscal year. In fiscal year 2025, associates contributed over 6,500 hours in their local communities through the CVH program. Each quarter, we recognize associates who have made an exceptional impact with the Volunteer Hero Award, honoring their service with a donation to their chosen nonprofit.
The associate-led initiatives through our Business Innovation Groups (BIGs) are a strong indicator of an empowered, purpose-driven culture. Their
self-directed fundraisers for organizations such as the National Alliance on Mental Illness, Wreaths Across America, AnitaB.org, the National Forest Foundation, and The Trevor Project reflect a strong, associate-driven commitment to supporting meaningful causes.
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INTRODUCTION
PEOPLE AND COMMUNITIES
RESPONSIBLE BUSINESS PRACTICES
THE PLANET
ABOUT THIS REPORT
INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
talent development and management
Strategic workforce planning ensures we have talent prepared to respond to evolving business needs and market dynamics. This requires continuous investment in the development of our current workforce and educational efforts that strengthen our talent pipeline of future associates and leaders.
Attracting Talent
Our talent initiatives purposefully balance internal advancement and external recruitment, with the goal of filling critical, specialized roles while consistently bringing in new perspectives to drive innovation.
Maintaining a Secure and Trusted Workforce
Protecting our organization from emerging cybersecurity, data privacy, and fraud threats begins with a secure hiring process. Through Jack Henry's Trusted Workforce initiative, we significantly strengthened our recruitment, background compliance screening, and onboarding procedures. This robust vetting process for both associates and contingent labor mitigates potential vulnerabilities and supports resilient workforce practices.
Investing in Future Talent Pipelines
Jack Henry's summer internship and apprenticeship programs are key talent pipelines supporting our broader workforce development goals. Designed to attract qualified, early career talent from a wide range of backgrounds and experiences, these programs cultivate long-term growth and organizational agility. In summer 2025, 24 interns contributed to high-impact, project-based work aligned with Jack Henry's business priorities and connected with senior leaders to learn about our culture and
strategy. Over the past seven years, 84% of interns have received offers for continued employment, reflecting our commitment to career development and upward mobility.
Our apprenticeships combine paid work experience and skill development to prepare individuals for future roles. Apprenticeships create opportunities for those with non-
traditional or limited prior experience to enter a new industry or field. Since 2022, over 30 apprentices have joined Jack Henry, with many transitioning into full-time roles through structured training, mentorship, and real-world experience.
Our decade-long relationship with the Greater Ozarks Centers for Advanced Professional Studies (GO CAPS) creates a powerful bridge between education and career readiness. We offer high
school students in the Monett, Missouri, area hands-on experience and exposure to varied career paths. Students have contributed to impactful projects, such as the recent design of our Allen, Texas, office, where they worked alongside Jack Henry leaders to envision a modern workplace. The project showcases the power of student-led innovation and career readiness. This collaboration has proven mutually beneficial, as Jack Henry has since hired 15 GO CAPS alumni, many of whom are now excelling in technical support and software development roles within our company.
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
Developing Talent
At Jack Henry, learning drives performance and organizational agility. Our talent development strategy focuses on personalized learning, dynamic events, and critical skills development for the future of work. We believe this investment enables us to best serve our clients, now and in the future.
Associates access flexible, role-based learning paths via diverse formats: on-demand, blended, and live. Signature events like JackTracks and Hack@Jack showcase our culture of learning and innovation. In 2025, JackTracks offered more than 30 sessions attended by 2,677 participants - up 54% since 2021. Hack@Jack, our internal hackathon, fostered cross-functional collaboration and hands-on learning.
Strengthening Skills for Future-Readiness
Skills agility allows us to upskill rapidly and respond to industry and technology changes. We have identified our top 20 skills, those critical to Jack Henry's strategic priorities and harder to find or replace, through extensive data analysis and conversations with business leaders. Our Top 20 Skills List guides hiring, sourcing, and upskilling efforts. This focus allows us to proactively address skill gaps driven by evolving client needs and market shifts.
We design structured learning solutions around our most critical skills to help associates personalize their development. Our skills matrix maps offer curated learning recommendations to the Top 20 Skills List. Additional tools like targeted learning challenges also aid skill-based growth.
To further advance skills development, our licensed learning solutions contain large on-demand libraries that help associates find the learning they need on nearly any topic quickly and easily.
In fiscal year 2025, associates totaled 19,420 hours of voluntary learning in LinkedIn Learning, 7,460 hours in Pluralsight, and earned over 100 Google Cloud Skills Boost badges.
At Jack Henry, we are committed to staying at the forefront of technological advancements and helping associates become
well-equipped with the knowledge and tools they need to succeed. To that end, we launched a company-wide AI upskilling focus. The initiative includes a foundational course that covers key concepts and practical applications, enabling associates to integrate AI
into daily work. To support varied skill levels, we expanded internal resources and introduced AI sandboxes and labs for hands-on learning. Importantly, our approach includes training on AI bias and ethics to guide associates toward responsible and thoughtful use of the technology.
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
Promoting Career Growth
Strong leadership is key to maintaining a strong culture. Our Leadership Academy is an intentional, strategic approach to translate our organizational culture and values into everyday leadership behaviors. People leaders are expected to complete a core curriculum, and then choose from a wide range
of electives to sustain ongoing growth.
We back continuous development through programs like the annual three-week Directors Summit, where leaders come together to deepen business acumen, explore external and internal trends,
and cultivate peer connections. Our 2025 Directors Summit delivered valuable content to nearly 250 senior leaders.
In 2025, we offered the Every Conversation Matters Program, engaging with over two dozen leaders. This training focuses on building
practical communication skills, including active listening, effective feedback, and clear articulation, that drive greater team performance and trust. Separately, we advance a culture of collaboration and peer learning with current senior leaders through our immersive Leadership Coaching Forums for key talent. Both programs are essential to preparing our leaders to navigate challenges and lead with confidence.
To prepare our future senior leaders, the People Leader Pathways Program offers a six-month immersive experience that blends peer coaching, significant project work, and direct executive engagement.
To support broader workforce planning and leadership development, we offer the Leadership Curiosity Series to help individual contributors explore foundational leadership skills. This series focuses on areas like navigating relationships, delivering feedback, and building credibility, and includes a peer coach learning plan to foster collaboration and skill development.
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INTRODUCTION PEOPLE AND COMMUNITIES RESPONSIBLE BUSINESS PRACTICES THE PLANET ABOUT THIS REPORT
associate experience and culture
Fostering a People-First Culture
Our culture is built on the belief that sustained success begins with our associates. We demonstrate this commitment through
continuous investment in the people who drive Jack Henry forward, prioritizing four key pillars: competitive total rewards, robust professional growth, a flexible work environment, and a dedicated focus on inclusion and well-being. This holistic approach motivates our teams to deliver innovative solutions for our clients while advancing our purpose: helping people achieve financial freedom and making a positive impact in our communities.
Driving Action Through Associate Feedback
Listening to our associates is essential to maintaining a strong corporate culture where associates feel enabled to best serve our clients. Our continuous listening strategy includes an annual survey that measures satisfaction, engagement, and sense of belonging. In addition, associates are invited to take a brief, pulse-style survey during their anniversary month focused on their experience. Other channels, including topical pulse surveys, skip-a-level interviews, town halls, a virtual feedback box, and conversations with their human resources business partners encourage associates to share perspectives.
Reinforcing this focus on open communication and transparency, President and Chief Executive Officer Greg Adelson hosted eight roadshow events where he shared important company updates and answered questions directly from associates.
In fiscal year 2025, 60% of associates responded to the engagement survey. We focus on the quality and representativeness of the feedback to ensure the resulting actions are impactful across the organization. Insights from the survey revealed Jack Henry continues to score above benchmark across several key metrics.
Jack Henry
Benchmark1
Established overall engagement score
81%
69%
Strongly agree that Jack Henry encourages work-life balance
81%
66%
Trust Jack Henry
81%
68%
Agree that Jack Henry has consistently treated them well
88%
74%
Believe in Jack Henry's Core Values
88%
81%
1. Benchmark determined by the third-party survey administrator.
AWARD-WINNING CULTURE
We take pride in earning national and regional accolades which recognize our strong culture and dedication to supporting our associates.
America's Greatest Workplaces for Culture, Belonging & Community, Newsweek
America's Greatest Workplaces
for Parents and Families, Newsweek
America's Greatest Workplaces for Mental Well-Being, Newsweek
America's Greatest Workplaces for Gen Z, Newsweek
America's Greatest Workplaces for Women, Newsweek
2026 Sustainability Report jackhenry.com | 20
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