DoorDash Aims to Boost Presence Abroad While Rivals Struggle
(Bloomberg) -- DoorDash Inc., already the top restaurant delivery company in the US, is now looking to strengthen its presence abroad.
Most Read from Bloomberg
Dip Buyers Wade Back In to Fuel Wall Street Gains: Markets Wrap
Israel Pulls Out of Peace Talks Over ‘Delusional’ Hamas Demands
The San Francisco-based company operates in 28 countries outside the US, mostly in continental Europe, Japan and Australia. Yet it doesn’t enjoy the same name recognition in any of those markets the way it does in the US, Chief Executive Officer Tony Xu said in an interview.
“We’re not very well penetrated in any one of those countries,” Xu said. “The growth is there, and our unit economics are improving, but we have a long way to go when it comes to matching the penetration levels of our US marketplace.”
The bulk of DoorDash’s overseas markets are in more sparsely populated European countries like Sweden, Estonia, Denmark and Iceland, which it entered through its purchase of Finnish food-delivery company Wolt Enterprises two years ago.
While there has been speculation that DoorDash could be interested in acquiring UK peer Deliveroo Plc to feed its global ambitions, Xu said “our hands are pretty full right now to make sure that we do a great job” in its existing overseas markets, which don’t include the UK or France.
“What we’re really talking about is consumer awareness and engagement,” Xu said, elaborating on his earlier comments. “In the US, most people know what DoorDash is.” That’s not necessarily the case in many of the other markets where DoorDash or Wolt operate now, he added, and many more still don’t know that DoorDash is in the grocery category. “Our focus today is on serving the audiences in our markets, which means connecting more people to merchants and earnings opportunities in their neighborhoods.”
DoorDash shares were gained 1.8% in New York on Wednesday. They are up 16% so far this year.
Europe’s biggest food delivery companies, including Deliveroo, Germany’s Delivery Hero SE and Turkish startup Getir, are under pressure from investors to prove they can turn a profit as demand for delivery has faded from pandemic-era levels. Across the industry, companies that promised ultra-fast delivery of everything from perishables to medications in Europe are cutting costs and consolidating.
Xu said during last November’s earnings call that there is more work to do in its Eastern European markets in particular to upgrade technology, acquire more customers and partner with more merchants.
DoorDash is looking to invest its cash pile not only overseas but also in its non-restaurant businesses like grocery delivery, which has outpaced growth of its core restaurant delivery business.
On Wednesday, DoorDash announced it’s adding a new grocery partner, Royal Ahold Delhaize NV, which owns Stop & Shop and Hannaford. The agreement will bring nearly 2,000 of Ahold Delhaize’s US grocery stores on the East Coast onto DoorDash’s delivery platform.
That adds to the more than 100,000 non-restaurant stores DoorDash has partnered with for on-demand delivery, Xu said.
The new deal could cut into market share held by online grocery delivery rival Instacart, which has more than 80,000 retail stores on its app and previously had an exclusive relationship with Ahold in the US. Since DoorDash and Uber Technologies Inc. began building out their grocery delivery offerings in recent years, they have managed to siphon away last-minute or smaller basket grocery purchases from Instacart thanks to an established, loyal user base for their existing restaurant meal delivery services.
The partnership taps into a new type of customer, one who may add on a few convenience-store items to a DoorDash restaurant takeout order, rather than use Instacart or Ahold’s own ecommerce sites for weekly, bulk grocery purchases, according to JJ Fleeman, CEO of Ahold Delhaize USA.
“We believe that the partnerships that we’ve created with Instacart and now DoorDash really extend that customer base and gain a level of incremental sales for us,” Fleeman said.
DoorDash’s three-year-old grocery delivery business doubled in gross order value in the third quarter last year. Small orders have taken up an increasing share of overall online grocery purchases since the pandemic, according to data compiled by research firm YipitData, which analyzes customer email receipts. DoorDash reports fourth-quarter results next week.
(Updates with context around European delivery companies in eighth paragraph.)
Most Read from Bloomberg Businessweek
The US Will Face Blowback in the Middle East, No Matter What
It’s Not Love Generating Those Dating Reality Shows. It’s Money
©2024 Bloomberg L.P.
