Tanium AEM for ServiceNow Accelerates IT Journey for Global Human Capital Management Leader UKG

Published: 2025-05-08 11:00:00 ET NOW

Published on 05/08/2025 at 11:00, updated on 05/08/2025 at 12:50

Tanium is helping solve critical IT challenges for customers in partnership with ServiceNow. Enhanced by ServiceNow AI Agents, Tanium AEM for ServiceNow enables customers to autonomously resolve employee-created IT tickets, significantly improving employee experience and operational efficiency. A standout example of this partnership is being announced this week at Knowledge 2025, ServiceNow's annual customer and partner event.

UKG, a global leader in AI-first HR, payroll, and workforce management cloud solutions, is enhancing its internal IT operations by leveraging AI-powered automation delivered by Tanium AEM for Service Now. By combining real-time endpoint intelligence from Tanium's AEM platform with ServiceNow AI Agents, UKG is empowering its digital workforce to independently diagnose and resolve issues. UKG is an AI-first organization, both in how the company help make work better for people at the 80,000 organizations that use SaaS solutions worldwide, and the technology choose to service its own 14,000 employees internationally.

The company's internal IT team is maximizing the value of Tanium and ServiceNow by developing AI agents to accelerate journey from reactive ticket handling to intelligent predictive service delivery.