Docusign : Impact Report FY26

Published: 2026-04-17 04:32:07 ET DOCU

Published on 04/17/2026 at 04:32 am EDT

Impact Report FY26

Impact Report FY26 2

Table of Contents

A Letter from our CEO 4

Introduction 5

FY26 Highlights 7

Our Commitment to Customers 8

Our Commitment to Employees 17

Our Commitment to Communities 24

Our Commitment to the Planet 35

Governance & Disclosures 47

About this Report 80

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Impact Report FY26 Message from Our CEO 4

A letter from our CEO, Allan Thygesen

At Docusign, every agreement starts with trust.

Since publishing our first impact report last year, we have taken action on our commitments to customers, employees, communities, and the planet. This year, we

went beyond affirming our commitments to show how we are delivering on them,

with a focus on transparency, innovation, and progress. We are operating in a defining moment where rapid advances in AI and technology are transforming how work gets done and how organizations work together.

Docusign's mission-to redefine how the world comes together and agrees-has never been more relevant.

We believe meaningful impact happens when we bring together our technology, our people, and our resources. Through our products,

we help organizations modernize and operate more efficiently while safeguarding their privacy.

Through our people, we are investing in

a workforce equipped to lead in an AI-era while investing in their well-being and their communities. Through our resources,

we support nonprofits and governments in delivering solutions that strengthen communities, provide better services, and protect our planet. In FY26, our progress reflects our commitments:

with suppliers to improve the accuracy of our carbon emissions methodology-resulting in a 56% reduction in emissions inventory.

Harnessing agreements as a force for good

Docusign has always understood the power of agreements to build trust and keep the world moving forward. Now, we have extended that same principle to help tackle the world's toughest challenges. In 2025, the Docusign Foundation evolved our approach to corporate philanthropy through the launch of Agreements for Good, which invests in collaborations and partnerships working to address the complex challenges within digital trust, sustainability, and the future of work.

As AI innovation accelerates, it presents both an opportunity and a responsibility. At Docusign, we are harnessing AI to transform how agreements are created, made and understood, unlocking efficiencies and insights for our customers. Over the past 18 months, we have built an AI-native Intelligent Agreement Management platform. But innovation alone is not enough.

Allan Thygesen

Chief Executive Officer, Docusign

We integrate AI responsibly, prioritizing transparency, protecting customer data and maintaining enterprise-level security at every step. For us, trust is not a feature, but a principle of how we build, partner

and operate.

We are committed to making our business a positive force for impact. From day one, we've been focused on transforming how the world works- bringing agreements to life securely, swiftly and sustainably. I am proud of how intentionally we are moving in this rapidly evolving world.

Impact Report FY26 Introduction 5

At Docusign, we are committed to making our business a positive force for impact.

Since our founding, Docusign set out to transform the way the world works by making agreement processes smarter, easier, and more trusted for our customers. As we have grown, so has our vision: we bring agreements to life for a future built on trust, sustainability, and ways of working that bring out the best in humanity.

We now find ourselves in a defining moment in technological innovation, where rapid advances in AI are reshaping the future of work and the ways in which people interact with technology, and with each other. These transformative shifts bring immense opportunity, but they also bring challenges, from eroding trust in digital systems to increased energy demands. As we help to reimagine and reinvent the future of agreements, we believe progress must be measured not only by what we can build, but by how responsibly and sustainably we build it.

Our approach is grounded in a clear commitment: to drive innovation and productivity while never compromising on security or sustainability. These priorities guide how we design our technologies, support our customers, and operate as a company. They also reflect our responsibility to a broader set of stakeholders: our employees, the communities where we live and work,

and the planet we all share.

Docusign's Impact Priorities

We envision a world where everyone can thrive in a digital economy, and where technology unlocks the best in people.

We work toward a future where every agreement is founded on trust, and where people feel secure

in the workplace and in the digital world.

We lead with solutions that respect and

renew the world around us, and that help everyone build a more sustainable future.

Our social impact materiality assessment surfaced three themes that are fundamental both to the success of our business and to the well-being of people and planet. Each one represents not only a value driver for Docusign's customers, but also a vision for the future: one where Docusign has a significant role to play.

Impact Report FY26 Introduction 6

Delivering on our commitments

We commit to delivering on this vision for our customers, our employees, our communities, and our planet.

Last year, in our inaugural impact report, we affirmed these commitments. This year,

we build on them, transparently sharing our progress in order to be accountable to all the stakeholders who trust us to deliver on our promises. We believe this investment

in trust is the best decision for the

long-term success of our company and our stockholders.

We help our customers bring their agreements to life: transforming the way they do business, integrating AI responsibly, and safeguarding their privacy and security.

We create an engaging work environment where every employee can experience success, empowerment, connection, and belonging.

We strengthen the communities where

we live and work through volunteering, matching donations, grantmaking, and advocacy.

We lead with solutions that reduce

our environmental footprint, foster global collaboration, and leave a lasting, positive impact on our planet.

Impact Report FY26 FY26 Highlights 7

Docusign's Impact

We launched a new safety center and a fraud verification program to help protect customers from scams

and phishing.

We were named a leader on Newsweek's

"Most Trustworthy" software company list in 2025.

Since 2003, customers have saved 149 billion sheets of paper, the equivalent of 16 million trees. By cutting our own scope 1 and 2 emissions by 90%, we also help our customers reduce their scope 3 emissions.

This year we partnered with suppliers to improve accuracy of our emissions methodology-leading to a 56% reduction in emissions in our overall carbon inventory compared to FY25.

90%

of employees feel

76%

of employees feel

*Indicates % of individuals who responded to our Engagement Survey with agree or strongly agree

We launched Agreements for Good, committing $775K to support bold collaborations for lasting change.

We invest in AI literacy and enablement programs for all of our employees, empowering staff to integrate these tools into their workflows and refine their technical skills.

We responsibly harness AI by working with an internal review council, prioritizing transparency and consent, adapting to emerging data standards, and shaping thoughtful AI policy.

61% of employees participated in Docusign Impact, collectively mobilizing $3.2M and volunteering 18,500 hours.

FY26 Highlights

Our Commitment to Customers

We help our customers bring their agreements to life: transforming the way they do business, integrating AI responsibly, and safeguarding their privacy and security.

Impact Report FY26 Our Commitment to Customers 9

Upholding our commitment to customers

We help our customers bring their agreements to life: transforming the way they do business, integrating

AI responsibly, and

Advances in AI promise to reshape how work gets done, how decisions are made, and how value is created. Our customers are navigating this shift in real time, seeking not only to keep pace but to unlock new efficiencies and opportunities. Docusign is committed to helping them do exactly that:

Customers revolutionize how they do business with Intelligent Agreement Management (IAM), driving efficiencies and unearthing business insights.

safeguarding their privacy

bringing forward AI-powered capabilities

that bring agreements to life faster and

and security.

with deeper insights than ever before.

At the same time, we recognize that progress without trust is not sustainable. That's why Docusign's approach to AI is grounded in principles that prioritize transparency, accountability, and user control. As stewards of our customers' most important agreements, we hold firm to our commitment to safeguard their data privacy and security, so our customers can adapt to the workplace of the future

with confidence.

Customers can feel confident that Docusign's AI integrations are thoughtful, principled, and transparent.

Customers trust us with their most sensitive and time-critical agreements. We value the trust placed in us, and we are committed to transparency, data privacy, and security.

Impact Report FY26 Our Commitment to Customers 10

Docusign has a global footprint, reaching over one billion users worldwide. This means that our potential for impact-positive or

1.8 million+

Customer Spotlight

According to Kris O'Brien, Kindsight's Director of Information Technology, Docusign IAM saves the sales teams a

negative-is just as large. We take

this responsibility seriously: the more

week per deal, and saves the IT team

two to three days per interaction.

we grow, the more critical it is for us to maintain the trust we've earned by innovating responsibly and processing their agreements securely.

95%

Millions

Kindsight provides fundraising intelligence software to nonprofits to help better identify and engage donors.

Kindsight was already using Docusign for 100% of its e-signature. When the need arose for a flexible document generation tool that could integrate seamlessly with their CRM, they turned again to Docusign.

Now, they can dynamically generate agreements, automate workflows for review and approval, and store them in one AI-powered, searchable location.

"Where we've really seen the efficiencies with Agreement Manager is around our own internal documents.

With a quick search, we can see all of those agreements, we can do deep dives into them through the AI solutions that are available to us…We save costs on legal counsel and consultants because we can quickly extract the needed information ourselves, which has been fantastic."

Kris O'Brien

Director of Information Technology Kindsight

Read more about Kindsight's experience

Impact Report FY26 Our Commitment to Customers

Innovating for the workplace of the future

Customers revolutionize how they do business with Intelligent Agreement Management (IAM), driving efficiencies and unearthing business insights.

In April 2024, Docusign announced the launch of IAM (Intelligent Agreement Management).

Since then, Docusign IAM has emerged as the category-leading agreement management platform, and puts Docusign at the leading edge of AI innovation.

The IAM platform enables customers to manage all of their agreements in one place, build customized agreement workflows, and take action on insights from agreement data.

The IAM platform helps customers succeed with the power of AI-uncovering valuable insights, automating processes, and reducing inefficiencies. Docusign embeds AI into every step of the agreement process so teams can move quickly from conversation to action.

11

Docusign Enterprise customers report:

75%

productivity boost in agreement management processes frees employees to focus on

higher-value work.

81%

improvement in document turnaround time, which means deals close sooner and customers are served faster.

80%

improvement in risk mitigation in agreement management processes, strengthening compliance and protecting their reputation.

Impact Report FY26 Our Commitment to Customers

Impact Spotlight:

The Future of Work

Unlike general-purpose LLMs, Docusign is powered by Iris, our agreement-specific AI engine. Built on decades of deep

agreement expertise, Iris helps identify risks during contract review and extracts insights securely and accurately. By using contract-specific AI to translate dense legalese into plain-English summaries, we support signers with simple key terms language and an overview of key highlights. This allows signers to review documents faster and to feel confident moving forward. By leveraging our customer-consented library of private contracts, we can achieve up to a 15% point improvement in precision and recall compared to our models trained on public contract data.

Read more about Docusign Iris

In FY26, we delivered dozens of new AI-powered tools to support the workplace of the future. Here are a few:

Integrations across Microsoft, Google, Salesforce, SAP, Workday, and ChatGPT.

Docusign Product Roadmap

Impact Report FY26 Our Commitment to Customers 13

Integrating AI responsibly

Customers can trust that Docusign's AI integrations are thoughtful, principled, and transparent.

We responsibly harness AI to ensure our customers can create, review, and manage agreements with absolute confidence. To further these efforts, Docusign became a founding member of the AI Integrators Council (AIIC), a new coalition of industry leaders dedicated to advocating for thoughtful, effective AI policy that reflects the role and responsibilities of the AI integrator in the value chain.

We believe that AI has the power to transform how the world works, but we recognize that it also introduces potential risks. Agreements demand an exceptional level of clarity, accuracy, and trust, so we adhere to responsible practices in developing, deploying, procuring, and using AI.

Based on principles established in the NIST AI Risk Management Framework, Docusign manages AI risk across the value chain by focusing on data governance, customer privacy, system testing, and transparency. We have rigorous internal review processes for AI use in our products

and our operations, aligning with global data governance standards like GDPR.

Customer data is only used in our AI models with their consent. Customers retain ultimate control over their data through

our in-product AI Data Controls. Docusign provides our customers with details

about our AI integrations, their intended uses, and any potential risks in our

AI Customer Terms.

Docusign builds its AI models to minimize errors and harmful outputs. We use diverse datasets and thorough checks to correct skewed outputs and ensure quality before model deployment. Customers also have the final say to approve outputs to meet their standards.

Customer Education and Empowerment Docusign helps our customers learn new AI skills for managing their agreements and workflows. Through Docusign University, we offer training and videos that support our customers as they adapt to an

AI-enabled workplace.

Impact Report FY26 Our Commitment to Customers 14

"Security isn't a one-and-done project. It's a continuous process of learning, adapting, and staying one step ahead. To protect the billions of mission-critical agreements

our customers rely on, we combine AI-powered response with proactive security-we aren't just reacting to fraud; we are anticipating it to ensure trust scales as fast as innovation"

Michael Adams

Chief information Security Officer, Docusign

Docusign Trust & Security Overview outlines the Docusign Trust and Security program, including the people, processes, and platform that deliver it, and the certifications and tests that ensure its effectiveness.

Safeguarding trust & security

Customers trust us with their most sensitive and time-critical agreements. We value the trust placed in us, and we are committed to prioritizing transparency, data privacy and security.

For Docusign, data protection is more than just a competitive differentiator. It's an expression of trust and of our commitment to operate with integrity, empathy and respect. We fulfill our responsibility to our customers with a comprehensive approach addressing the security, privacy, compliance, and validity of their Docusign transactions.

1,100+

Docusign named a leader on Newsweek's "Most Trustworthy " software and telecommunications company list in2025.

1.2 billion

Impact Report FY26 Our Commitment to Customers 15

Data privacy, security, and resilience

Docusign's Intelligent Agreement Management (IAM) Trust Ecosystem meets uncompromising

All customers using Docusign's tools must be authenticated to verify user identities and protect sensitive documents. We incorporate identity verification solutions,

Impact Spotlight: Trust & Security

global compliance standards, ensuring best-in-class levels of data privacy, security,

and resilience.

like biometric detection and Notary

On-Demand, to help prevent fraud while fast-tracking genuine signers.

We enhance our customers' security strategies with Docusign Monitor, which detects potential threats through 24/7 event monitoring and near real-time security alerts.

Digital scams and phishing attempts

are more prevalent than ever. Cybercriminals are constantly evolving their tactics, often using convincing methods to impersonate trusted platforms like Docusign to trick unsuspecting users.

This year, Docusign introduced a new fraud detection capability to help customers validate whether a Docusign email is legitimate or an impersonation. If a customer receives an email that raises concerns for phishing, they can forward them to Docusign's security team at verify @ docusign.com to quickly confirm the email's origin.

Within two hours or less, customers

receive a response confirming whether the content is legitimate or contains suspicious material, along with specific recommendations. Docusign's advanced anti-fraud intelligence, investigation assistance, and advice help customers to trust the communications they receive.

Read more about our new fraud verification capabilities

Impact Report FY26 Our Commitment to Customers 16

Impact Spotlight: Environment & Sustainability

Docusign partnered with Bonterms to create a climate addendum, simplifying how organizations embed sustainability into their

agreements. By integrating this addendum into IAM, we make it easier for customers to include environmental clauses in existing workflows and actively engage their supply chains.

Beyond standard agreements, IAM can help manage the complexity of specialized contracts like Virtual Power Purchase Agreements (VPPAs) or offtake agreements. Our tools streamline these intricate contracting processes while allowing customers to track specific commitments and progress against their overall reduction efforts.

In FY26, we took several steps to improve our customers' trust and security:

We launched ID Verification with CLEAR and Risk-Based Verification. This makes it possible to verify signer identity securely, confidently, and quickly.

We updated the Docusign Safety Center with new tools and guidance to help our customers recognize and report fraud.

Now, customers can confirm a Docusign transaction's authenticity with our verify@ email verification system.

We maintained the enterprise-grade security that earned us FedRAMP Moderate Authorized for IAM, eSignature and CLM and GovRAMP authorization for eSignature, CLM, and IAM, enabling federal, state and local governments to streamline their contracting and engagement with their constituents.

See Disclsoures for a full list of Docusign's compliance & security certifications and assessments

Our Commitment to Employees

We create an engaging work environment where every employee can experience success, empowerment, connection, and belonging.

Impact Report FY26 Our Commitment to Employees 18

Upholding our commitment to employees

We create an engaging work environment where every employee can experience success, empowerment, connection, and belonging.

7,044

full-time employees

16

99%

offices around the world

flexible workforce, 34% fully remote

In an era marked by rapid technological advancement and transformative shifts within the tech sector, Docusign is prioritizing the well-being and growth of our employees.

We believe that AI is a powerful amplifier, enhancing our employees' productivity and enabling them to do their best, most creative work.

As our employees build their skills as AI adopters, innovators, and leaders, they are at the vanguard ushering Docusign into

a new era.

This new era is defined not only by innovation but also by a deep belief in the importance of well-being at work. We strive to create an environment where every employee feels supported, connected and valued, reinforcing a culture of belonging that is essential to working together to deliver value for our customers.

Our employees power the world's agreements. That's why we are committed to investing in strategies that unlock the best in them.

We believe AI is a powerful amplifier, and we champion our employees to be leaders in using AI to enhance their work.

Our employees enjoy best-in-class benefits, flexible work, and professional development opportunities.

We prioritize connection and belonging, so all Docusign employees feel empowered to bring their authentic selves to work.

Impact Report FY26 Our Commitment to Employees 19

Docusign Principles

Over the last two years, our company has evolved at an extraordinary pace-new products, new ways of working, and higher expectations from our customers. To keep growing with clarity and consistency, we developed shared principles that guide how we think, collaborate, and how we make decisions every day. The Docusign Principles give us common language and

a clear standard for what "great" looks like as we move into the next chapter.

Impact Report FY26 Our Commitment to Employees 20

Building leaders for a changing world

is a required annual training for Docusign employees that explains what AI is (and isn't), which tools are acceptable, and safe-use practices at Docusign.

We believe AI is a powerful amplifier, and we champion our employees to be leaders in using AI to enhance

their work.

In FY26, we invested in AI literacy and leadership for all of our employees,

Impact Spotlight:

The Future of Work

"I gained hands-on training that helped me apply AI to real productivity challenges. With support from internal experts, I built an AI assistant that answers common questions and troubleshooting requests in our collaboration channels, saving hours of manual work each week and allowing me to focus on higher-impact initiatives. I'm excited to continue building and deploying new AI use cases that help me work more effectively and have a greater

impact in my role."

Cierra Steiner

Senior Business Process Manager Docusign

The Docusign Digital Technology Services (DTS) team hosted its first-ever AI Symposium. Employees joined virtually and in-person to ignite AI-first thinking, share ideas, governance tactics, insights, and industry knowledge.

All employees have access to a platform to

empowering staff to integrate these tools into their workflows and refine their technical skills.

We are adopting AI across the organization, deploying new tools and enablement programs to boost productivity and gain efficiencies. The vast majority of our engineers are now developing with AI, and 60% of new code is AI-assisted.

Docusign provided AI bootcamps for its developers. Over 270 participants joined to learn new skills and increase confidence in applying AI tools to day-to-day workflows. The bootcamp has helped establish a strong foundation of AI literacy and hands-on skills that will directly support more formal certification pathways.

contribute directly to Docusign's AI

evolution through new tools like AI agents that help employees automate routine tasks and other new tools that maximize employee productivity

Disclaimer

DocuSign Inc. published this content on April 16, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on April 17, 2026 at 08:31 UTC.