Columbia Banking System : 2024 Corporate Citizenship Report
COLB
Published on 06/08/2025 at 18:16
CORPORATE CITIZENSHIP
REPORT 2024
Do Right Together
Contents
Introduction
Letter to our stakeholders
Our company profile
Strength in numbers
2024 highlights
Sustainability and responsible business
Our Footprint
51 Measuring our impact
54 Resources
56 Climate risk
Shareholders Invest
Customers Grow
13 Financial inclusion
17 Financial health
18 Housing access
20 Specialty banking services
23 Customer engagement
24 Customer privacy and fraud prevention
58 Board
60 Risk management
63 Cybersecurity and information security
65 Utilizing artificial intelligence
66 Ethical policies and practices
About This Report
Communities Prosper
28 Giving
32 Volunteer service
34 Community development
Associates Thrive
68 Overview and contact information
Appendices
70 SASB Index
77 GRI Index
83 TCFD Index
84 SDG Index
37 Growth
39 Wellness
43 Culture
46 Development
Introduction
Letter to our stakeholders
Our company profile
Strength in numbers
2024 highlights
Sustainability and responsible business
Introduction 4
Letter to our stakeholders
At Umpqua Bank, we're on a mission to ensure the long-term success of our stakeholders. We center our business decisions in our Do Right Together culture using a sustainable and disciplined approach. We consider how our impact will ripple outward to our
associates, customers, communities and shareholders.
Clint Stein
Chief Executive Officer
As one of the largest banks headquartered on the West Coast, our company has tremendous opportunity for making a positive impact in the communities we serve. This impact starts with our incredible people whose passion and commitment are evident in everything we do. In 2024, our associates volunteered almost 30,000 hours to over 1,200 community organizations while
our company gave $7.7 million to over 1,900 nonprofit organizations through sponsorships and the Umpqua Bank Charitable Foundation.
By providing financial expertise and capital, our associates help customers across our eight-state footprint navigate opportunities and challenges, building enduring relationships. In 2024, we made progress on our goal of increasing access to capital through our mortgage and small business
lending programs.
March 1, 2025, marked the two-year anniversary of the merger between Columbia Banking System and Umpqua Holdings Corporation. We are excited to deepen our impact by welcoming a new group of associates as we complete our acquisition of Pacific Premier Bancorp, expected later in 2025.
We strive to be a bank that serves our full community, and we are dedicated to helping our stakeholders prosper.
Introduction 5
Our company profile
Overview
Umpqua Bank is proud to serve more than 700,000 customers across eight states, with over 300 branches, commercial banking centers, and home lending locations. Umpqua Bank, headquartered in Lake Oswego, Oregon, and Columbia Banking System, Inc., headquartered in Tacoma, Washington, together have a talented team of over 4,700 associates, offering a comprehensive suite of banking and financial services. Our approach is a concentrated focus on full banking relationships, bringing together collaborative teams from commercial and consumer banking as well as wealth management, and leveraging our retail branch network to provide community banking at scale. We stay true to our small-town roots, seeking to build economic vitality across all the communities where we live and work.
Relationship banking is at our core. We believe in providing comprehensive financial services in a manner by which associates thrive, customers grow, shareholders invest and communities prosper. Our sustainability strategy supports this focus on our core stakeholders, as well as our vision to delight customers with tailored financial solutions, expertise and a plan for their success. We strive to provide exceptional and equitable banking solutions to the communities
we serve.
Branch and office locations
Customers
Member FDIC | Equal Housing Lender | SBA Preferred Lender | NMLS#401867
Disclaimer
Columbia Banking System Inc. published this content on June 08, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 08, 2025 at 22:15 UTC.