Peoples Bancorp : 2024 Corporate Sustainability Report (CSR Digital)
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Published on 05/20/2025 at 10:04
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CORPORATE
Dear Valued Reader,
On behalf of everyone at Peoples Bank, I extend our deepest gratitude to the people and places that have entrusted us with their support for the past 123 years. We are committed to conducting our business in a way that ensures that Peoples will be around for many years to come. To that end, our actions are guided by what we call "The PEBO Promise Circle," a set of guiding principles that shape everything we do:
Clients First
Integrity Always
Respect for All
Commitment to Community
Lead the Way
Excellence in Everything
These principles aren't just words on paper; these are the cornerstone of our business philosophy and our approach to environmental, social and governance ("ESG") matters. Being true to these values in the decisions we make and in our business practices is essential to driving sustainable long-term growth. I invite you to explore how we're putting our mission into action by reviewing this annual Corporate Sustainability Report. And please allow me to share some highlights from our recent efforts:
In 2024 alone, Peoples Bank & Peoples Bank Foundation collectively contributed over $2 million in sponsorships and donations to various charitable causes and organizations within the communities we serve.
For instance, the Peoples Bank Foundation awarded over $700,000 in grants and scholarships to non-profit organizations and local students. Peoples Bank continued to fulfill pledged donations such as $250,000 to Memorial Health System for a new Women and Children's Hospital.
Our associates have continually demonstrated their commitment to making an impact on hunger in our communities. Since 2020, our associates have generously donated approximately $700,000 from their own pockets to support local area food banks.
Our commitment to our associates hasn't gone unnoticed. We're honored to have been recognized as one of the "Best Banks to Work For" by American
Banker in 2024, which marks our fourth consecutive year - a testament to our ongoing dedication to our team members.
For the shareholders, we increased our dividend payout for the 9th consecutive year.
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Our vision is to become the Best Community Bank in America, and we recognize our opportunity to uplift and empower our neighbors and the neighborhoods we call home. We appreciate your support as we continue our journey in 2025.
With sincerest thanks,
Tyler Wilcox
President and Chief Executive Officer
Peoples Bank
HOW WE SUPPORT
We are devoted to fostering the physical and mental well-being of our workforce and are proud to have been recognized by American Banker as one of the top 90 banks to work for in the United States in 2021, 2022, 2023 and 2024. We provide a comprehensive and competitive benefits package that supports the health and financial wellness of our associates.
Some common benefits offered to our associates include the following:
8 hours paid time to volunteer
Health insurance premiums decreased for employees in 2024. Peoples Bank absorbed the increase
Competitive paid time off program
Emergency Assistance Fund
Employee Stock Purchase Plan
401(k) up to 6% match
Eligibility, vesting, and match begin immediately
Student Loan Forgiveness to help finance a portion of tuition
and fees for an associate, bachelor's, or master's degree
Student loan paydown program of
$200 a month applied to existing student loans
Reimbursement of up to five business classes not part of degree program at 100%
Peoples Family Scholarships for children of employees for both four-year university and two-year technical school
4 YEARS IN A ROW
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HOW WE SUPPORT
ONE OF OUR CORE VALUES IS CLIENTS FIRST.
One of our core values is Clients First. This means doing what is in the best interest and meets the needs
of the client, and not pushing products. We are committed to meeting the financial needs of those in the communities we serve, including all low and moderate income and minority areas within our communities. We have consumer lending products such as our Dreams2Keys program,
which helps borrowers in a low- to moderate-income census tract or located in a majority-minority census tract gain homeownership. We offer many ways to avoid the maintenance fee on our checking and savings products.
Peoples Bank made 461 small business loans totaling $60.9 million in 2024.
Meeting the needs of our clients also means providing excellent service and timely resolution of any issues or questions they raise. To that end, we established a
Client Experience position in 2023 to streamline customer complaint management and resolution and to drive the implementation of process improvements that benefit clients. We also made a significant investment in 2023
and 2024 to implement customer relationship management
software from Salesforce, which will help us to better connect with and serve our clients. In addition, in early 2024, we created an internal call center to support our client-facing associates in providing timely assistance to our clients.
In 2024, Peoples received many accolades for how we take care of our clients. The following are a few notable examples:
Recognized by Newsweek as one of America's Best Regional Banks 2024
Finished in the top 15% in the United States in terms of SBA 7(a) approved loans
Lastly, security of client information is always a top priority for Peoples, and we have established strong governance measures to protect the privacy and security of client information to ensure compliance with all privacy and cybersecurity laws and regulations through physical, electronic and procedural safeguards. We evaluate our cybersecurity readiness through internal reviews and external audits, as well as through regulatory oversight by the Federal Reserve Bank of Cleveland and the Ohio
Introduced Interactive Teller Machine to 20 branches in 2024, expanding
drive-thru hours to give clients more time to bank.
Department of Commerce - Division of Financial Institutions.
Finished in the top 15% in the United States in terms of SBA 7(a) approved loans for fiscal year 2024
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Disclaimer
Peoples Bancorp Inc. published this content on May 20, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on May 20, 2025 at 14:03 UTC.