PagerDuty : FY25 report (fy25 pagerduty impact report)
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Published on 06/17/2025 at 03:06
FY25
Impact Report
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Contents
About this Report 2
Introduction and Highlights 3
From Our Chairperson & CEO 3
FY25 Highlights 4
About PagerDuty 5
Our Approach 7
Our Platform and Impact 9
Our People 12
Planet Stewardship 15
Responsible Business Practices 17
Appendix 19
2025 PagerDuty® // All Rights Reserved.
About this Report
Our FY25 Impact Report contains information about PagerDuty's global impact, sustainability, and people programs. The Report highlights our progress in key areas and provides a year-end snapshot of our performance.
Figures and narrative throughout this document are for the 2025 fiscal year (February 1, 2024 through January 31, 2025) unless otherwise noted. All references to dollars are to U.S. dollars unless otherwise noted. Information in this document represents the best information available as of the publication date. Any references to "material" or "materiality" in this document are in line with the Global Reporting Initiative (GRI) Standards and focus on aspects of PagerDuty's business that have been identified as "material topics" using the GRI definition of materiality through stakeholder engagement and our materiality assessment.
Impact Report FY25
Introduction and Highlights
Our Platform and Impact
Our People
Planet Stewardship
Responsible Business Practices
Appendix
From Our Chairperson & CEO
Jennifer Tejada
PagerDuty's purpose is to empower teams with the time and efficiency to build the future. Our AI-centered Operations Cloud platform delivers measurable and enduring value for our customers, partners, employees, shareholders, and communities. We are deeply committed to supporting the communities we live
and work in. Positive impact is embedded in our culture and is a pillar of employee engagement and retention, with employees consistently rating it as a source of pride and motivation.
Over the past year, we expanded our engagement with nonprofits, healthcare institutions, and educational organizations. With the Operations Cloud, our impact customers leverage AI to achieve greater efficiency
by streamlining their operations, automating manual processes and delivering on their core missions. In FY25, PagerDuty supported 585 impact customers-up from 479 the prior year-with $2.2 million in product discounts and donations. In addition, we directly granted
$1.3 million to support global initiatives that improve access to healthcare and sustainability. These nonprofits rely on PagerDuty to expand their reach, impact, and operational maturity.
Demonstrating sustainable business practices remains an important priority for many of our large customers and stakeholders. Last year, the Science Based
Targets initiative validated our climate targets and decarbonization roadmap along the 1.5°C pathway of the Paris Agreement. We achieved 100% active annual sourcing of renewable electricity ahead of schedule, and continued to reduce our Scope 1 and 2 emissions, 90% better than our baseline.
We remain committed to sustainable, secure, and responsible business practices as we build durable, profitable growth. To learn more about our progress,
I invite you to explore this report and visit our Impact Hub. With appreciation,
Jennifer Tejada
Chairperson and Chief Executive Officer
Impact Report FY25
Introduction and Highlights
Our Platform and Impact
Our People
Planet Stewardship
Responsible Business Practices
Appendix
FY25 Highlights
585
impact customers1,
a 22% increase from FY24
$2.2M
in product discounts and donations to impact customers
83%
of employees volunteered and/or donated to a charitable cause
$123,800
in matched employee donations and impact rewards by PagerDuty
83%
of employees cited that "PagerDuty's investment in social impact makes me proud to work here"
39.7%
of employees identify as women
Pay equity
within $0.01 for gender
$1.27M
in philanthropic funds deployed
1 Impact customers include nonprofits, private foundations, nonprofit healthcare, B Corps, and educational institutions.
Impact Report FY25
Introduction and Highlights
Our Platform and Impact
Our People
Planet Stewardship
Responsible Business Practices
Appendix
About PagerDuty
PagerDuty Japan lakeside cleanup volunteer day
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in
real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Learn more at https://www.pagerduty.com.
Our Mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Our Purpose
To empower teams with the time and efficiency to build the future.
Our Vision
An equitable world where we transform critical work so all teams can delight their customers and build trust.
Disclaimer
PagerDuty Inc. published this content on June 17, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 17, 2025 at 07:05 UTC.