ExlService : Investor & Analyst Day Presentatio

Published: 2026-05-13 10:48:20 ET EXLS

Published on 05/13/2026 at 10:48 am EDT

Welcome

Andrew Thut

Head of Investor Relations and Capital Markets

Safe harbor

Forward-looking statements

This presentation contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL's control. Forward-looking statements include information concerning EXL's possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as "may," "will," "should," "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL's actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, risks related to the use of AI technology, impact on client demands by our selling cycles, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, and risks related to the international nature of our business and other factors are discussed in more detail in EXL's filings with the Securities and Exchange Commission, including EXL's Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law.

Agenda

Rohit Kapoor

Chairman and Chief Executive Officer

Vikas Bhalla

President and Head of AI Services and Operations

Andy Logani

Executive Vice President and Chief AI Officer

Vivek Jetley

President and Head of Insurance, Healthcare and Life Sciences

Maurizio Nicolelli

Executive Vice President and Chief Financial Officer

EXL Executive Team

Vision and strategy

Competitive advantage in data and AI Data and AI architecture for value creation Making AI real for clients

Financial model and long-term growth Questions & answers

Vision and strategy

Rohit Kapoor

Chairman and Chief Executive Officer

AI Adoption in Enterprise is Real, but there is a wide gap between models and business values AI Adoption in Enterprise is Real, but there is a wide gap between models and business values

Key messages

AI opportunity is immense; enterprises will

1 need partners

Sustained outcomes require Data + Context + AI

2 and trusted execution together

3 EXL is well prepared to thrive in the age of AI

Noise

Signal

Higher velocity of AI evolution

→ Headline impact

AI capability is real & powerful

→ but execution in the enterprise is complex

Noise

Signal

(Compute, Models) = competitive edge

Data + Context + AI = value in the enterprise

Noise

Signal

Native AI new entrants will disrupt existing business models

Value accrues to those who can successfully deliver & earn AI trust

Noise

Signal

Autonomous AI resulting in elimination vs. augmentation

Expanding TAM & elevated relevance of human judgment & intervention

AI is a powerful secular change, but value is created in

trusted execution

AI transformation needs business re-imagination

Business workflow

End-to-end transformation and ownership

Outcome delivered

(with accountability)

Context

Structured data

Unstructured data

AI models

AI harness

Data

AI opportunity is expanding our TAM

New AI-led value pools

Spend in data and AI

Larger number of adjacent capabilities

Broadening of customer segments

2029

$1200B

2028

$950B

2027

Source: Everest, Gartner for TAM

Consistent performance through value alignment

Proven performance

Strong portfolio

High value pools

Industry verticals

23%

5-year adj. EPS CAGR

60%

Data and AI revenue

25%

of EXL revenue from IP

80+ NPS

last 5-year average

17%

5-year revenue CAGR

40%

Operations revenue

AI services and solutions

Data management

Payment integrity

Insurance, Healthcare

and Banking

Heavily regulated

Highly complex

Customer-centric

Investments in data & AI

Strategic acquisitions

Strong balance sheet for

Acquisitions

Talent stack

Human on the loop

Reinforcement learning through human feedback

Forward deployed engineers

AI engineers

Innovation

Increase in organic

investments1

AI platforms

Research and innovation

Intellectual property

17 14

1 In 2025 from 2020

Deep partnership ecosystem

2026 Advanced Technology

Partner award

AI/ML Market Disruptor

of the Year

Microsoft's Frontier Partner

Strategic Partner

Strategic

Collaboration Partner

Best New Partner of the Year award

Leadership driving culture of speed, innovation and delivery

Rohit Kapoor Chairman and Chief Executive Officer

Vishal Chhibbar

EVP and

Chief Revenue Officer

Vikas Bhalla President and Head of AI Services and Operations

Narasimha Kini EVP, Banking & Capital Markets and Diversified

Industries

Vivek Jetley President and Head of Insurance, Healthcare and Life Sciences

Anita M. Mahon EVP and Chief Strategy & Corporate Development Officer

Bhupender Singh

President and Head of International

Growth Markets

Ajay Ayyappan

EVP, General Counsel & Corporate Secretary

Andy Logani

EVP and Chief AI Officer

Pamela Harrison EVP and Chief Human Resources Officer

Maurizio Nicolelli

EVP and

Chief Financial Officer

Baljinder Singh EVP & Global Chief Information Officer

Our strategic blueprint

EXL's competitive advantage in data and AI

Vikas Bhalla

President and Head of AI Services and Operations

Key messages

Data, context, AI and trusted execution are key to

effectiveness and differentiation

EXL's agentic platforms are driving speed and scale of AI in the enterprise

EXL's Data & AI and Operations businesses are symbiotic and growing

EXL is seeing four demand vectors for AI in the enterprise

Disclaimer

ExlService Holdings Inc. published this content on May 13, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on May 13, 2026 at 14:47 UTC.