Rollins : 2024 Impact Report View Impact Report

Published: 2025-06-30 18:57:04 ET ROL

Published on 06/30/2025 at 18:57

PEOPLE

SAFETY COMMUNITY

ENVIRONMENT

GOVERNANCE

TABLE OF CONTENTS

CEO Letter

2024 At A Glance Sustainability At A Glance Governance

People Safety Community

Environment

‌I am pleased to share our annual Impact Report, which highlights our commitment to responsible business practices including teammate investment and engagement, inclusion, health and safety, community support, and environmental stewardship. This year, we've renamed our Sustainability Report to Impact Report to better reflect the impact of our work on our people, communities, and the environment.

As we navigate an evolving business and industry landscape, we continually assess external trends, our own strengths, and ways we can develop and grow to position Rollins for the future. To do that well, we remain focused on four priorities that drive our long-term success.

People First: We are committed to fostering a culture that prioritizes individual growth and collective success. Delivering a remarkable customer experience starts with being the employer of choice in our industry. This means investing not only in competitive wages and benefits but also in the training, tools, and development opportunities that keep our teammates engaged, empowered, and safe.

Customer Loyalty: Creating an extraordinary customer experience in each interaction is at the core of our approach, as strong relationships drive long-term loyalty and reduce churn. By focusing intently on how we serve, we aim to expand our customer base and enhance the depth of our relationship with our customer.

Growth Mindset: We embrace a mindset of continuous learning and adaptability, always looking for ways to improve and strengthen our business. This includes proactively identifying both risks and opportunities-whether within our industry or beyond-so we can take advantage of changing market dynamics that impact our teammates, customers, and business.

Operational Efficiency: Alongside our focus on growth, we remain dedicated to continuous improvement and operational excellence. We believe that every aspect of our operations can be optimized, and we are committed to modernizing our business in ways that enhance service levels and drive long-term success.

With these priorities guiding all we do, we are positioning Rollins to achieve sustained growth, strengthening our impact, and creating lasting value for our customers, teammates, communities, and shareholders. Together, we are building a stronger future for all those we lead, partner with, and serve.

Sincerely,

Jerry E. Gahlhoff, Jr.

President & CEO

Dear customers, teammates, shareholders, and stakeholders,

2024

‌ATA GLANCE

Rollins, Inc. ("Rollins" or the "Company") is an international services company headquartered in Atlanta, GA. Through our family of leading brands, we provide essential pest and wildlife control services and protection against termite damage, rodents, and pests.

20,000+

800+

2.8+

~70

G3.4

10%

SUSTAINABILITY

ATA GLANCE

84%

400K+

G1M+

86%

40%

*The score is based on January 2025 responses to the survey sent to U.S. and Canada teammates excluding Fox Pest Control and Beaver Pest Control (acquired in 2023 and 2024, respectively). The survey gauges how teammates feel about job satisfaction, organizational commitment, and alignment with the Company's values.

Disclaimer

Rollins Inc. published this content on June 30, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 30, 2025 at 22:56 UTC.