East Japan Railway : Announcement Regarding Establishment of an Expert Committee for Improving and Strengthening Group Governance

Published: 2025-07-01 02:49:22 ET 9020.T

Published on 07/01/2025 at 02:49

July 1, 2025 East Japan Railway Company

A New Era Begins with Group Management Vision "To the Next Stage" 2034

- Taking our sustainable growth to the next stage by going beyond the "norm" -

In the Group Management Vision "Move Up" 2027, East Japan Railway Company and its group companies (the "Group") has maintained "safety" as the top management priority. In doing so, we have fundamentally shifted the base point of our business activities from "railway infrastructure" to

"people," with each employee taking a leading role in the transformation towards structural reforms across the business through "integration and collaboration."

Given that changes in the management environment that we had anticipated in a decade’s time have emerged as current challenges, such as declining population, falling birthrate and aging population, as well as the accelerated shifts in lifestyle and the market after the COVID-19 pandemic, we have

formulated a new Group Management Vision "To the Next Stage" 2034 to elevate the Group’s sustainable growth beyond the "norm," as outlined in the attached document.

Based on the trust built through each employee's daily operation with diligence and sincerity, the JR East Group aims to promote a dual-axis management approach centered on Mobility and Lifestyle Solutions, creating strong synergies across our operations.

Under "To the Next Stage" 2034, maintaining "ultimate safety" as our top management priority, we will go beyond the "norm" within the Group and surpass the expectations and preconceived images that stakeholders have of our Group through the "Five Engines for Growth" ("Security (peace of mind) for all people," "Job satisfaction and growth of Group employees," "People-focused, market-in approach," "Deepening and evolving technological capabilities," and "Integration and collaboration").

By creating Lifestyle Transformation (LX) and delivering security and excitement to our stakeholders, we aim to realize enriched lifestyles for all people.

Under "Move Up" 2027, we have radically shifted the base point of our business activities from "railway infrastructure" to "people." In "To the Next Stage" 2034, we will focus on "people-focused, market-in approach" as the base point of our business activities, in light of the increasing importance of people-focused services due to the diversification of individual values.

We will expand our field of value creation from "cities, regional areas, and the world" to outer space, and continue to take on the challenge of go beyond the "norm" in the two axes of Mobility and Lifestyle Solutions.

We believe that we must not only inherit the experience and technologies developed by our predecessors, but also aim to become a true technology service industry that transforms society with cutting-edge technological capabilities, thereby meeting the expectations of our stakeholders and further strengthening the "trust" that is the foundation of all our businesses.

We are keenly aware that once incidents such as fraud, misconduct, or critical accidents occur, we lose the trust of our stakeholders and the foundation of the Group’s business may collapse. We regard events that have damaged trust since FY2025.3 as a harsh lesson, and we will continue to work to improve and strengthen the governance across the entire Group. ("Announcement Regarding Establishment of an Expert Committee for Improving and Strengthening Group Governance", announced today)

The JR East Group will strongly maintain pursuing "ultimate safety" as its top management priority, and we will improve the quality of our products and services, aiming to provide a sense of "security (peace of mind)" for all people. In this way, we will expand trust, which is the foundation of all our businesses.

In pursuit of "ultimate safety," under the "Group Safety Plan 2028" formulated in 2023, we will improve the level of safety by strengthening the foundation of safety, including "safety culture," "safety mechanisms," and "well-designed facilities," to achieve ever safer operations through a deeper understanding of the nature of the previously unforeseen risks and causes.

We will also pursue ultimate safety through "deepening" and "evolving" our technological capabilities as a technological service corporate group.

Reference: Group Safety Plan 2028

During the seven years of "Move Up" 2027, we were able to advance structural reforms in which each and every employee played a leading role. Under "To the Next Stage" 2034, we will go beyond the "norm" by further strengthening our corporate culture of boldly taking on challenges without fear of failure, and by further enhancing the entrepreneurial spirit of each and every employee to create our Group 10 years from now.

An important factor in going beyond the “norm” is “technical capabilities.” We will incorporate cutting-edge technologies and knowledge from inside and outside the Group through open innovation, and integrate technologies based on a “people-focused” approach.

The JR East Group aims to be a true technological service corporate group that transforms society by delivering safe and reliable products and services with cutting-edge technology.

The value we create under “To the Next Stage” 2034 is Lifestyle Transformation (LX). The JR East Group will innovate the lifestyles of our customers and local communities and the workstyles of our employees by addressing social issues and potential needs. Through this, we will build a society filled with compassion and enthusiasm, and shape a brighter future.

Innovations of Mobility centered on railway

Business innovation in ticketing services, train control, and facility management using satellite information from outer space

Creation of "no-waiting station" through the new "Eki-net," AI-enabled ticket offices, evolution of Suica, etc.

Establishment of a three-dimensional MaaS that connects various modes of transportation such as railways, buses, airplanes, ride-sharing, bike-sharing, and the newly commercialized air mobility

Town development

In addition to creating synergies by integrating Mobility centered on railways and Lifestyle Solutions, we will also promote the creation of a community development model that is unique to our group (J-TOD), such as a "Community Suica (tentative name)" that meets various local needs and providing solutions to local issues such as the

environment, logistics, and secondary transportation.

Participation in new town development through the J-TOD model in Southeast Asia, South Asia, and other regions

*J-TOD = JR East-Transit Oriented Development

Disclaimer

EJRC - East Japan Railway Company published this content on July 01, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on July 01, 2025 at 06:48 UTC.