US Foods : 2024 Sustainability Report)
USFD
Published on 05/28/2025 at 13:10
Overview
Products
People
Planet
Appendix
01
OVERVIEW
About Us 03
From Our Leadership 04
2024 Sustainability Highlights 05
About this Report 06
Governance and Integrity 07
Sustainable Business Strategy 07
Governance and Oversight 07
Ethics and Compliance 09
Cybersecurity and Data Privacy 10
02
PRODUCTS
Responsible Sourcing 12
Human Rights 13
Responsible Palm Oil 13
Responsible Seafood 14
Animal Care 15
Product Innovation and Assortment 16
Local, Sustainable, and
Well-being Products 17
Supplier Network Development 23
Customer Support 24
Food Safety and Quality 25
03
PEOPLE
Human Capital Management 27
Associate Safety 28
Recruiting and Talent Management 29
Learning and Development 30
Culture and Engagement 31
Employee Business Resource Groups 31
Culture and Engagement Training 32
Associate Engagement Surveys 32
Associate Benefits 32
Community Giving and Volunteerism 33
US Foods® 2024 Sustainability Report 02
04
PLANET
Environmental Management 37
Approach to Climate Change 38
Climate Risk Management 38
Greenhouse Gas Emissions Footprint 39
Decarbonization Strategy 40
Our Operations 41
Our Fleet 41
Our Facilities 44
Waste and Water 45
Our Supply Chain 46
Scope 3 Greenhouse Gas Emissions 46
Deforestation Risk Management 47
Supplier Sustainability Survey 48
APPENDIX 49
TCFD Index 50
SASB Index 51
2024 Workforce Metrics 56
Overview
Products
People
Planet
Appendix
US Foods® 2024 Sustainability Report 03
70+
Distribution Centers
96
CHEF'STORE® Locations
C37.9B
Net Sales
6,500+
Trucks in Our Fleet
˜4,000
Sales Associates
150+
Years in Business
˜30,000
Associates
400,000
Products
˜6,000
Suppliers
˜250,000
Customer Locations
23
Stock Yards® Facilities
US Foods® (NYSE: USFD) is one of America's great food companies and a leading food service distributor, partnering with approximately 250,000 restaurants and food service operators to help their businesses succeed. With more than 70 broadline locations and approximately 95 cash and carry stores, US Foods® and our
30,000 associates provide customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions.
Visit our websiteto learn more.
Overview
Products
People
Planet
Appendix
LETTER FROM OUR CEO
Dear Stakeholders,
As we reflect on our sustainability progress in 2024, I am proud to share how our efforts have meaningfully supported our broader business goals. At US Foods®, our promise
of WE HELP YOU MAKE IT™ guides our commitment to inspiring and empowering chefs and food service operators to deliver great food experiences to their consumers
and patrons. Our promise resonates with customers, employees, and communities alike. Being a responsible company is an integral part of our strategy, playing a central role in how we grow our business, strengthen customer relationships, maximize associate engagement and productivity, and contribute to a better planet.
Products
In 2024, we saw strong business performance, with net sales increasing 6.4%, driven by case volume growth as we capped off our 2022-2024 long-range plan. Notably, our Serve Good® portfolio of Exclusive Brands products- carefully curated to meet our defined sustainability standards-surpassed $1 billion in annual sales for the first time. This milestone underscores our customers' increasing commitment to responsible sourcing, and our ability to meet their evolving needs through an innovative and sustainable product assortment.
People
Safety continues to be our top priority, and in 2024 our safety initiatives, including training, safety-first mindset, updated fleet technology, and other work led to a 19% reduction in injury and accident rates. Safety, after all,
is not just about numbers-it's about caring for our associates so that everyone returns home safely at the end of the day.
Importantly, we firmly believe that engaged associates are the foundation of a high-performing and thriving culture. Last year, our associates participated in nearly 70,000 unique professional development opportunities and completed more than 1 million hours of training. Our
10 Employee Business Resource Groups (EBRGs) grew to more than 3,000 members, delivering real business
value by reviewing product translations, shaping company policies, and improving our service to a broad array of customers. I am proud of the impact our 30,000 associates make on our culture, customers, and shareholders every day.
We continue making a positive difference in the communities we serve in the areas of hunger relief, culinary education, and disaster relief. In 2024, we contributed $14.5 million
in cash and products, including 7 million pounds of food to those in need. We also introduced a new tool that has made it easier for associates to engage in volunteerism, track their hours, and get involved in fundraising efforts, leading to increased associate participation in our community programs.
Planet
Through a combination of efficiency initiatives, technology advancements, and operational refinements, we reduced our Scopes 1 and 2 greenhouse gas emissions by 16%
over our 2019 baseline year. In 2024, we continued to diversify our fleet with alternative fuel vehicles, including electric vehicles, supported by on-site charging stations at our facilities. We also achieved record transportation efficiency, in part, through the Descartes routing technology, which led to our best cases per mile in Company history and more timely customer deliveries. These initiatives help us improve our environmental footprint, lower certain costs, and reduce our reliance on traditional diesel fuel.
Looking ahead, we remain focused on aligning our sustainability efforts with the success of US Foods® as we embark on our long-range plan for 2025-2027.
We continue to evolve our sustainability governance and approach, integrating it into our strategic operating model. This includes sustained growth in our Serve Good® product portfolio, operational efficiencies, and ongoing optimization of our fleet. These elements are a win-win
for our business and stakeholders alike.
As we continue this journey, we are building a foundation for lasting success, one that delivers value to our customers, associates, and communities. We are grateful for your continued trust and partnership, and excited about our ability to make a meaningful impact on our Products, People, and Planet in 2025 and beyond.
Thank you for your ongoing support.
Dave Flitman
Chief Executive Officer
US Foods® 2024 Sustainability Report
04
Martha Ha
Executive Vice President, General Counsel and Corporate Secretary, and Head of Sustainability
I am proud that we continue to make progress on our sustainability program, which we have
aligned with the Company's strategy and operating model to address pressing challenges and deliver business value. In 2024, we took several steps
to continue advancing and strengthening our sustainability approach.
Our Sustainability Steering Committee, established in 2024, reinforces our commitment to robust
governance and accountability as our program matures. The Committee streamlines leadership attention to our sustainability priorities and embeds them in the business, supporting our continued progress. We also developed a comprehensive decarbonization roadmap to guide our path toward meaningful emissions reductions
in our operations. At the same time, we enhanced our greenhouse gas emissions data collection and methodology for greater accuracy and even more informed decision-making. And we deepened our understanding of supply chain risks like deforestation
and biodiversity impacts, positioning us to take proactive steps in adapting to these challenges and embedding sustainability across our value chain. Foundational
to everything we do, we also continued to prioritize creating a safe, engaged, and inclusive work environment where all our associates are respected for their diversity of thought, background, and experience, and their contributions to making US Foods® the best place to work.
Being a responsible company is a key part of our strategy at US Foods®, and I look forward to making continued strides in our strategic sustainability focus areas of Products, People, and Planet.
Overview
Products
People
Planet
Appendix
US Foods® 2024 Sustainability Report 05
C1 billion
revenue from Serve Good®* and Progress Check®** products
* Our Serve Good® program offers a curated portfolio of Exclusive Brands products developed in partnership with suppliers that are committed to our defined standards for responsible practices.
** Our Progress Check® program recognizes Exclusive Brands seafood products that
are on their way to meeting our Serve Good® sustainability standards.
~900
Serve Good® and Progress Check® products
Updated
our Seafood Policy to expand our responsible seafood sourcing commitments and introduce new responsible seafood targets
4,100+
Serve You™* products
* Our Serve You™ program offers Exclusive Brands products with simple ingredients not found on the US Foods® Unpronounceables List®, with plant-forward attributes or that are certified gluten-free.
Read more about these programs in Products>Local, Sustainable, and Well-being Products on page 17.
PRODUCTS
Supporting an ethical, sustainable, and resilient supply chain by prioritizing responsible sourcing practices and offering customers a best-in-class portfolio of differentiated products.
19%
improvement in injury and accident rates compared to 2023
75%
associate engagement score based on associate surveys
~1 million
hours of associate training
3,000
associates participating in 10 Employee Business Resource Groups
64%
of leadership roles filled from within
C14.5 million
donated in cash, product, and volunteer time by US Foods® and our associates
Read more about our associate engagement surveys in People>Associate Engagement Surveys on page 32.
PEOPLE
Embracing a culture that is safe, supportive, and responsible, and doing our part to make our Company the best place to work.
16%
reduction in absolute Scopes 1 and 2 emissions*
14%
reduction in emissions intensity*
(measured as MT CO2e per case delivered)
6%
reduction in fuel intensity*
(measured as gallons fuel per case delivered)
1%
reduction in energy intensity*
(measured as kilowatt hours per case delivered)
Continued
our efforts to reduce the risk of deforestation and land conversion in our supply chain, including mapping 96% of the palm oil used in our Exclusive
Brands products to the mill level
23%
of suppliers, by emissions, had science-based targets
(in 2023, the latest year for which data is available)
* Across the business since 2019.
PLANET
Measuring, monitoring, and minimizing our environmental impact, including action to respond to climate change, by increasing fleet and facilities efficiency and engaging with our supply chain.
Disclaimer
US Foods Holding Corp. published this content on May 28, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on May 28, 2025 at 17:09 UTC.