TTEC Celebrates Growth in India with Milestone Anniversaries

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Company marks one year of operation at its Mumbai Customer Experience Center and Digital Innovation Studio in Hyderabad

DENVER and MUMBAI, India, Nov. 13, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is marking a significant year of growth in India with the one-year anniversaries of two key facilities: its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio.

TTEC has been operating in India for 24 years providing support to large global brands through its care, back office, trust and safety, and content moderation capabilities, and more recently with its CX technology talent. Over the past year, TTEC has significantly grown its footprint in India, adding 800 positions to support the new facilities in Mumbai and Hyderabad with plans for more growth in 2025. TTEC has approximately 3,500 employees in total in the country, including its sites in Ahmedabad and Chennai.

Mumbai Attracting New Clients from Across the Globe

TTEC's Customer Experience Center in Mumbai has been instrumental in delivering world-class customer support and enhancing operational efficiency for its global clients. The center's diverse and skilled workforce continues to meet the growing demand for innovative customer service solutions with voice and back-office capabilities for multiple global industries including healthcare, banking, financial services, insurance, and tech support.

"India has long been a global leader in the BPO sector, and today's advanced, AI-driven environment is attracting a new generation of skilled professionals," said TTEC Engage Senior Vice President of Asia Pacific Operations Arnab Ray. "Our talented, multilingual workforce is well-positioned to deliver innovative CX solutions, making India an essential and important hub for meeting the evolving needs of our global clients. We're proud of our team here and remain poised to lead in this AI-enabled CX ecosystem."

Hyderabad is India's Digital Hub

Meanwhile, the TTEC Digital Innovation Studio in Hyderabad has emerged as a leading hub for talent across CX hyperscaler platforms and other leading technology and disciplines, uniting experts in Contact Center, CRM, and AI & Analytics to power modern customer experiences. The studio is also a key driver of TTEC Digital's bespoke software IP that is creating value with transformation services and customized solutions that help clients improve their customer experiences and streamline operations.

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