PagerDuty : Investor Presentation
PD
Investor presentation
Q4 and Full Year 2025
Period ended January 31, 2025
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and approximately two-thirds of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty empowers the full ROI of our customers' technology stack, using machine learning, automation, auto-remediation,
and self-healing to bring together the right people with the right information to generate the appropriate action, in real time, when seconds matter.
FY25
ARR: $494M
Revenue: $467M
Non-GAAP Operating Margin: 18%
Free Cash Flow Margin: 23%
DBNR: 106%
Total paid customers: 15,114
Customer with ARR > $100K: 849
Then to today
2024
2023
2020
2021
2022
2009
2010
2018
2019
Private &
PagerDuty
Escalation
Public Status
Founded
Response
Event
Pages
Policies
Service
On-Call
Plays
Intelligence
Graph
Management
PagerDuty Operations Cloud
Automation
AI Foundations
Extensive
Proprietary Foundational
Embedded AI/ML
No-Code to Pro-Code
Zero Maintenance
APIs & Integrations
Data Model
and GenAI
Automation
Availability Window
The Operations Cloud product pillars
PagerDuty Incident Management
PagerDuty AIOPs
Runbook Automation,
PagerDuty for Customer Service
Runbook Automation,
Self-hosted,
Workflow Automation
Deliver always on digital services
Reduce noise, identify root
Operate faster by automating and
Empower Customer Service
by mobilizing the right response
causes, and automate incident
delegating business and
teams to proactively solve
when seconds matter.
resolution in real time.
IT processes.
customer issues, faster.
Add ons
PagerDuty Advance | Jeli | Runbook Automation for Incident Management | Stakeholder License | Status Pages | Professional Services and Support
Professional Business Enterprise
Why? - 88% of execs expect an incident as large as the July global IT outage within the next year
Incident Management is the end-to-end business process of addressing an outage, service disruption, or other major incident from its initial conception to its full resolution.
Free
Start with on-call and incident response for small teams.
Includes:
Easy on-call scheduling
Unlimited API calls
700+ out-of-box integrations (Monitoring and chat)
No maintenance windows ever
Professional
$252 per user/year
On-call and incident response for growing teams.
Free Plan, plus:
Unlimited international phone/SMS notifications, schedules, escalation policies
SSO
Ticketing integrations
Email support
Business
$492 per user/year
Advanced incident response for modern operations teams.
Professional Plan, plus:
Incident Workflows
Business response
Advanced admin features
Advanced ITSM integrations
Unlimited data access Custom Fields
Enterprise
(contact for pricing)
End-to-end incident management for the entire lifecycle.
Business Plan, plus:
Post Incident reviews
Incident Workflows:
Conditionals, Loops,
and Delays
Incident Workflows:
Advanced Actions
Trigger Incident Workflows on Custom Fields
Incident Roles
Incident Tasks
Premium Slack
Actions
Bi-directional Custom Field Sync with ServiceNow
Unlimited International phone/ SMS notifications
For Incident Management
PagerDuty Advance is a set of generative AI capabilities for the PagerDuty Operations Cloud.
A set of Generative AI capabilities that augment and scale responder teams.
This saves time and money by eliminating repetitive and time-consuming tasks.
PagerDuty Advance
$4,980 per user/year
PagerDuty Incident Management customers (excluding month-to-month) can add PagerDuty Advance to accelerate mission-critical work and mitigate operational risk with GenAI capabilities for the PagerDuty Operations Cloud.
Automate time-consuming work at every step of the incident lifecycle:
Surface actionable insights and suggested next steps, directly from Slack (support for Microsoft Teams coming soon)
Draft an audience-specific status update in seconds Summarize the most important automation jobs results
PagerDuty AIOps helps teams experience fewer incidents, faster resolution, and greater productivity without long implementations or heavy ongoing maintenance.
PagerDuty AIOps launched in April 2023 and is the current evolution of PagerDuty's Legacy Event Intelligence add-on.
AIOps
Consumption pricing, starting at
$8,388/year
Pay only for what you use with transparent, flexible consumption-based pricing, up to
Features fall into one of five categories
Noise Reduction
Triage and RCA
Automation and Orchestration
Visibility
Increased Event Ingestion
Balance automation, security, and governance with time to value.
By associating Automation Actions with a PagerDuty service, responders get push-button access to a library of defined diagnostic or remediation actions, resulting in shorter resolution times and fewer disruptive escalations.
Automation Actions can also be used as part of an Event Orchestration to enrich incident data with diagnostics information or perform remediation actions on incidents automatically.
Runbook Automation
$1,500 per user/year + Cloud Platform fee
Faster time to value with a fully managed runbook automation platform hosted by PagerDuty.
Hosted and managed by PagerDuty
Replace manual IT processes with automated runbooks
Invoke technical automation through web, CLI, APIs or integrated applications
Out-of the-box plugins to common systems and infrastructure
Integrated with SSO and cloud secrets management systems
Securely connects and runs jobs in physical and cloud environments
Runbook Automation Self-Hosted
(contact for pricing)
Maximize flexibility with a self-hosted runbook automation platform.
Self-hosted on-premise or in your private cloud Replace manual IT processes with automated runbooks
Invoke technical automation through web, CLI, API's or integrated applications
Out-of the-box plugins to common systems and infrastructure
Integrated with SSO and cloud secrets management systems
Securely connects and runs jobs in physical and cloud environments
Workflow Automation
(contact for pricing)
Automate manual processes and expedite task completion by integrating business processes with technical automation.
Automate manual business processes using workflows integrated with Runbook Automation
Streamline approvals, information gathering, and multi- channel communication and collaboration
Rapid time to value with no-code workflow builder
Out-of the-box workflow templates, actions, and integrations
Integrated with SSO
Invoke automation through webhooks, custom webforms, emails, or on a schedule
Securely connects to Runbook Automation in physical and cloud environments
Disclaimer
PagerDuty Inc. published this content on March 13, 2025, and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on March 13, 2025 at 20:27:11.543.