KB Home : 2025 Sustainability Report of Sustainability Report 2025, PDF file,
KBH
Published on 04/22/2026 at 08:24 am EDT
2025 Sustainability Report
Executive Letter
The Numbers
Our Company
People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
SUSTAINING THE
American Dream
In our 19th Annual Sustainability Report,
we share our sustainability results, why they are important, how we achieve them, and the difference they make in people's lives.
1 Executive Letter
2 The Numbers
3 Our Company
10 People-Driven
19 Better Homes
27
Strong Communities
Our Foundation
36
48
Data & Disclosures
Inspirada in Henderson, NV
Reader Note:
This report contains statements and data that are or relate to forward-looking items, aspirational goals or contingent matters associated with our sustainability program and activities. Please see the expanded note later in this report for important limitations and context about such statements.
Executive Letter
2025 Sustainability Report
The Numbers
Our Company
People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Sustaining the American Dream
For over two decades, KB Home has focused on delivering long-term value by building homes that are both attainable to purchase and less expensive to own. We believe that sustainability plays a critical role in this approach. Building sustainable homes and expanding access to homeownership are not competing priorities. They are one and the same.
Affordability remains one of the most pressing concerns for homebuyers. That is why KB Home has long focused on delivering homes within reach of households earning around the local area median income in the markets we serve. While rising costs have made that goal harder to achieve across all communities, it continues to guide our approach. We make disciplined decisions at every stage - land acquisition, community development, home
construction and pricing - to deliver the best value for our buyers. Our distinctive Built to Order® model reinforces that mission: homes are designed to fit each buyer's lifestyle and budget, so customers pay only for the features they value. And because our high-performance homes reduce energy and water costs and lower maintenance over time compared to typical resale homes, they deliver a meaningfully lower total cost of ownership.
Jeffrey Mezger
KB Home
Executive Chairman of the Board
Our results reflect this commitment at scale:
Building High-Performance Homes: We have delivered over 217,000 ENERGY STAR® certified homes and 31,000 WaterSense® labeled and Water Smart homes, more than any other homebuilder in the nation. In 2025, our national average Home Energy Rating System® (HERS) Index score was 43,
one of the lowest among national homebuilders.
Making Lasting Positive Impact: Cumulatively, our homes have helped homeowners save an estimated $1.3 billion
in utility bills since 2000. These homes also conserve approximately 2.3 billion gallons of water annually.
Earning Customer Trust: In 2025, we continued to be one of the top customer-ranked national homebuilders based on a leading independent homebuilding review site. Our 96% satisfaction rate, the highest in our history, reflects our team's relentless focus on building homes of exceptional value and delivering a superior customer experience.
These results represent a durable path toward homeownership that might otherwise be unattainable, enabling families to proudly set down roots in a home tailored for them, keep more of their income and invest in strengthening the communities in which they live.
Yet even a home built for efficiency and affordability can be put out of reach by forces beyond the front door. Along with rising land and
construction costs, wildfire risk-and the insurance premiums it drives-is eroding the very affordability we work so hard to deliver. That is why
we are leading pilots of rigorous wildfire-resilient design standards in California, using fire-resistant materials and advanced construction practices to help protect homeowners, strengthen communities, and support potential insurance savings.
Since our founding in 1957, expanding access to the American Dream has been our purpose. Our approach is straightforward: take what works, build the case with local stakeholders, and scale it to where homeowners need it most. We continue to innovate, creating lasting value for the customers and communities we serve through attainable, sustainable, and resilient homes. That is the commitment we carry forward.
Robert McGibney
KB Home President and
Chief Executive Officer
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2025 Sustainability Report
Executive Letter
Our Company
People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
19
years of publicly reporting our sustainability results
$1.3B
cumulative utility savings for our customers
2.3B
estimated total gallons of water saved annually
31,000+
total WaterSense labeled and Water Smart homes built since 2005
8.8B
estimated cumulative pounds of CO2 emissions avoided due to improved energy efficiency
178M
estimated kilowatt hours of renewable solar energy produced annually
114
estimated megawatts of solar power installed since 2010
29,000+
solar-powered new homes built since 2010
total ENERGY STAR certified homes
built since 2000, more than any other homebuilder
217,000+
CUMULATIVE RESULTS
average increased energy efficiency
of a 2025 KB home vs. a typical home built as recently as 2006
WaterSense labeled homes built in 2025
WaterSense labeled fixtures installed in 2025
solar-powered new homes built in 2025
national average Home Energy Rating
System® (HERS) Index score, achieved a year ahead of the goal we set in 2020
43
57%
4,300+
~110K 3,393
50%
are first-time homebuyers
12,902
new KB homeowners in 2025
2025 RESULTS
The Numbers
2025 KEY RESULTS
For KB Home,
measurable value
2025 marked a successful year of delivering
to homeowners
This year, we achieved new milestones in high-performance building,
further strengthening our position as the industry's longtime leader in sustainability.
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2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our Company
Our Company
Nearly 70 years ago, KB Home was founded with a simple goal: make first-time homeownership more affordable through innovative thinking.
That commitment has also helped make KB Home a recognized leader in sustainable innovation, responsible business practices, and long-term value creation. It continues to shape the decisions we make and how we work to deliver lasting value for our customers, employees, partners, and stockholders alike.
3
2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Market listing as of
report publication date.
Our Company
Southwest Arizona Nevada
Central Colorado Texas
Southeast
69
700K+
12,902
64,612
271
years of building new homes
total KB homes delivered since 1957
new KB homes delivered in 2025
total lots owned or under option or other similar contracts as of November 30, 2025
community count as of November 30, 2025
Florida
North Carolina South Carolina
Founded: 1957
Executive Chairman of the Board
Jeffrey Mezger
President and CEO
Robert McGibney
2025 Total Revenue
$6.24 billion
Ticker Symbol: KBH (NYSE)
First homebuilder listed on NYSE
Our Vision
To be the most customer-obsessed homebuilder in
the world.
Our Mission
Give our customers the ability to purchase a new home that reflects what they value and how they want to live, at a price they can afford.
Our Values
We make relationships
the foundation for all we do.
We build homes that make lives better.
We believe that everyone deserves a home that's as unique as they are.
We deliver more for less.
We strive for a better shared future.
4
KB Home is one of the largest and most trusted homebuilders in the United States. We operate in 49 major markets from coast to coast and have built over 700,000 quality homes in our nearly 70-year history. Our homes include attached
and detached single-family homes, townhomes, and condominiums designed for first-time, move-up, and active adult homebuyers.
We build in suburban developments, urban
infill locations, and mixed-use projects.
We are honored to be one of the top
customer-ranked national homebuilders based on third-party buyer surveys. What sets
KB Home apart is our focus on building strong, personal relationships with every customer.
We create an exceptional experience that offers homebuyers the ability to personalize their homes based on what they value and
can afford.
2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our Company
OUR WHY IS SIMPLE
Lasting value at different scales
2.3B gallons of water conserved annually by WaterSense labeled homes and fixtures
Lower crime rate and higher civic participation*
Strong governance and transparency support stockholder trust and
long-term value delivery
40x higher average household wealth*
KB Home's sustainability strategy is not an isolated environmental initiative. We believe it positively contributes to the health of a broader ecosystem, as our highly
efficient homes provide measurable financial benefits to their owners and support community resilience, regional resource conservation and wider economic strength.
When thousands of homes use less energy and water, the benefits compound: power grids face less strain, water resources stretch further, and communities become more robust. We believe that doing well by our customers and doing right by the environment are not separate goals. They are the same goal, measured at different scales.
Reduced strain on power grid and infrastructure
Enhanced indoor air quality
High-performance ventilation
Enhanced moisture control
Antimicrobial door hardware
Upgraded insulation
Radiant barrier
High-efficiency HVAC
ENERGY STAR certified appliances
Contribute to local infrastructure, schools, roads, etc.
Homeownership as a pathway to
generational wealth
Foster social connection and support community ties
Storm water pollution prevention
Drought-tolerant landscaping and/or efficient irrigation
Estimated average savings of $1,900 annually on utility bills compared
to a typical resale home
Construction site recycling and waste reduction
Smart thermostats capable of demand-response services
Spacious, efficient design
Materials waste reduction
Biodiversity and natural resource preservation
WaterSense labeled fixtures
High efficiency plumbing design for improved hot water delivery
Partner with local governments to meet long-term needs of residents
Strengthen local communities with monetary donations and 6,200 volunteer hours in 2025
Resilience during extreme weather events
4 full-time jobs created for a year for every new home built*
Home benefits Community benefits Regional benefits
Greater economic and environmental benefits
Density and community design aligns with land use
Quieter, more comfortable neighborhoods
Provide meaningful work to over 2,100 employees and thousands of trade partners
Increased property tax revenue for local
communities
Long-term water security in drought-prone areas
217K+ ENERGY STAR certified new homes built
$1.3B in total estimated utility bill reductions
8.8B estimated cumulative pounds of CO2 emissions avoided
*Data sources can be found on page 28 of our full 2025 Sustainability Report, in footnotes number 2, 6, and 9.
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2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our Company
Expanding attainable homeownership
We design and build homes that help address
the significant need for housing that is affordable.
Lowering the total
cost of homeownership
Sustainability can be a compelling competitive advantage because energy- and water-efficient homes can offer a lower operating cost compared to typical new or resale homes.
Integrating sustainability technology for increased safety and comfort
Sustainability-related technologies can offer greater comfort and efficiency, with user-friendly smart home interfaces.
Preserving the environment and natural resources for long-term value
More sustainable homebuilding that emits fewer greenhouse gases (GHGs) is part of a business strategy for long-term value creation for our stakeholders.
Elevating water conservation
The water-saving features in our homes reduce our customers' water bills and help to mitigate strain on local communities.
Becoming the builder of choice for partners
We believe our industry leadership and commitment
to excellence make us a partner of choice for municipalities, land sellers, developers and other partners.
Containing the cost to build
Our scale and waste-reduction efforts allow us to build sustainable homes more economically.
Improving strength of supply chain
We select our partners in part based on their sustainable business practices, innovative products and processes, and commitment to ethical conduct.
Designing homes to be healthier for residents
We design homes that can promote the health of their residents as well as the environment.
Becoming an employer of choice
We strive to create a culture of excellence and provide a safe work environment that supports inclusion and meaningful work.
6
Sustainability is not just the right thing to do -
it is also right for our business.
We believe sustainability is built on balance: helping today's homebuyers achieve the dream of homeownership while preserving that opportunity for future generations.
This focus delivers long-term benefits for our customers, strengthens our operations, and makes us a more resilient business.
2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our Company
We have developed, implemented, refined and maintained initiatives, systems and practices intended to address the environmental impact of our homes over their multi-decade life cycle, as described in this and our past sustainability reports. We seek to make our community development, home construction processes and products, including the home designs and design choices and options we offer to our customers, as efficient and sustainable as possible while balancing that objective with our homebuyers' affordability priorities and our business performance and growth goals.
Our priorities that have guided us throughout our journey over the past 19 years:
Attainable homeownership
We believe that putting affordable homeownership - the American Dream - within reach for more people creates a stronger society, greater economic stability and personal financial resilience.
Energy efficiency
Energy efficiency is where we began our sustainability focus, and it continues to be our core strategy to help lower the cost to own a home after purchase and reduce the GHG emissions associated with our products.
Water conservation
As a builder with a significant footprint across the Sun Belt, we have long recognized the region's water challenges and their impact on homeownership for many years. We build to WaterSense labeled home standards in the most drought-impacted regions we serve and install WaterSense labeled fixtures in all our homes.
Resiliency
Natural disasters have an impact on the American Dream. We have begun taking regionally appropriate, proactive measures to build homes that are more resilient against severe weather events, with features designed to maintain occupant safety, prevent property damage and minimize disruption to daily living.
Industry and consumer engagement
From the beginning of our sustainability journey, we have made significant efforts to promote the benefits of sustainability within our industry and beyond, and informed homebuyers about the importance of sustainability, particularly its impact on affordability.
Governance
We believe that governance is a vital part of turning sustainability from a program to a core business strategy. Toward that end, we have Board of Directors and senior executive management oversight, processes and policies in place that integrate sustainability objectives and efforts into the execution of our business strategy and the long-term value we seek to deliver to our stockholders.
Data transparency and sustainability disclosures
From our first sustainability report forward, we have shared our results, whether we met our goals or not, as an essential part of being accountable to ourselves and all our stakeholders. Today, that includes 19 years of historical data, as well as reporting against key sustainability frameworks and disclosures such as Global Reporting Initiative (GRI), Sustainability Accounting Standards Board® (SASB), Task Force on Climate-Related Disclosures (TCFD) and Taskforce on Nature-related Financial Disclosures (TNFD).
For more on our approach and risk factors related to climate, please reference the complete TCFD reporting in the Data & Disclosures chapter of this report, as well as our 2025 Annual Report on Form 10-K.
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Our strategic priorities: focused on what matters most
Guided by data and stakeholder
needs, we have identified clear priorities that serve as our sustainability North Star for achieving consumer and business benefits while maximizing positive impact through our operations and products.
2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our journey toward sustainability
has led the way for our industry for over two decades.
2000
Built our first ENERGY STAR
certified homes
2005
Our Company
Launched Water Smart homes in Las Vegas
Offered solar photovoltaic options in California
2007
Committed to using 100% ENERGY
STAR certified appliances
2008
Published First Annual Sustainability Report
Committed to building ENERGY STAR certified new homes company-wide
2009
Launched National Advisory Board (NAB) to provide external expert guidance to our sustainability efforts
Committed to building with 100% WaterSense labeled fixtures
2010
Built our first WaterSense labeled homes
Built our first Net Zero home
2011
Built first all-solar communities in California
Introduced consumer tool, now known as the Energy Savings Comparison, which shares expected energy performance and utility costs of home designs
2019
Built KB ProjeKt 2.0:
Where Tomorrow Lives concept home to demonstrate newest sustainable home technology in a fully functioning home
Reached national record for building the most ENERGY STAR certified homes
2018
Co-led development of RESNET®
HERS H2O®
water-efficiency rating system
2017
Achieved national record for most WaterSense labeled and Water Smart homes in industry
Opened first Environmental Protection Agency (EPA) Indoor airPLUS certified community
Formalized KB Cares
company-wide giving program
2016
Built 100,000th ENERGY STAR
certified new home
Built 5,000th
solar-powered home
Built first KB ProjeKt® concept home to demonstrate next-generation sustainable home design and technology
2015
Built 10,000th Water Smart home
2014
Built demonstration homes with energy storage and greywater recycling systems
2013
Achieved average 20% increase in energy efficiency in our new homes compared to 2007
2012
Built 1,000th solar-powered home
2020
Became first national builder to implement EPA WaterSense Labeled Homes Version 2.0
Declared 5-year goal of 45 national average HERS score
2021
Achieved lowest national HERS H2O score among
participating builders
2022
Launched first-ever residential microgrid communities in California
Committed to building all future communities in Arizona, California and Nevada to WaterSense labeled homes standard
Reached milestone of $1 billion in cumulative estimated savings for our homeowners on their utility bills
Installed our 1,000,000th WaterSense labeled fixture
2023
Built our 20,000th solar-powered home
Reached milestone of two billion gallons estimated annual
water savings for our homeowners through our water-efficiency initiatives
Launched a pilot project in Arizona communities using lower carbon building materials
2024
Achieved 45 average HERS score, a year ahead of our 5-year goal
Built first Wildfire Prepared new homes at a new community
2025
Built our 217,000th ENERGY STAR certified new home, a new milestone and more than any other builder
Built 31,000th WaterSense labeled and Water Smart homes, a new milestone and more than any other builder
Built the second community of Wildfire Prepared new homes
Operationalized RESNET's HERS Carbon Index® in our GHG emissions calculations
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2025 Sustainability Report
Executive Letter
The Numbers People-Driven
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our Company
We are honored to be recognized for our consistent leadership
and commitment
KB Home's focus on leading management and employment practices has garnered national attention. Our commitment to energy-efficient and water-saving features, along with healthier indoor living spaces, has also earned the company widespread public recognition.
TOP AWARDS
Newsweek®'s America's Most Responsible Companies list - 2021, 2022, 2023, 2024, 2025 Highest-ranked national homebuilder on the list and the only one to receive this distinction five years in a row.
TIME and Statista's America's Best Midsize Companies list - 2024, 2025
Only homebuilder to make the list every year since its inception.
Newsweek's America's Greenest Companies list - 2025
One of a select group of U.S. companies recognized for leading the way in environmental sustainability.
USA TODAY's America's Climate Leaders list - 2023, 2024, 2025
Awarded for three consecutive years.
Notable past awards and recognition
Excellence in Resiliency - 2023
Zero Energy Ready Home winner - 2013, 2014, 2015, 2023
Builders Challenge Award - 2011, 2013
Trenton Heights in Santa Clarita, CA
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2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
People-Driven
People-Driven
At KB Home, people are at the center of everything we do - from the homebuyers we serve to the employees, trade partners, and community stakeholders who help bring each home to life. Our people-first approach shapes how we design and deliver attainable, personalized homes, build
a strong and supportive workplace, and cultivate trusted relationships with stockholders, suppliers, local officials, and community organizations.
We believe that when we invest in people and strengthen these connections, we create better experiences, stronger performance, and lasting value.
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2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
People-Driven
Our employees Our Board of Directors
We strive to create a culture of excellence, a place where our employees can develop and advance in their careers - and where equal opportunity and our support of their growth, safety, and wellness help make us an employer of choice. LEARN MORE
Our stockholders
and potential investors
As a publicly held company, delivering long-term value to our stockholders is our top priority. We strive to honor the trust that has been placed in us through sound corporate governance. LEARN MORE
Local government and community organizations
We partner with local governments and community organizations to contribute to the long-term social fabric of the areas in which we build in ways that align with our business.
LEARN MORE
Our customers
Our customers are our purpose.
Our customer-centric approach to homebuilding and focus on first-time homebuyers have helped make KB Home one of the top customer-ranked
national homebuilders based on third-party buyer surveys.
LEARN MORE
Independent guidance
Since 2009, our National Advisory Board (NAB), a panel of external advisors, has helped to shape our sustainability priorities and reporting and stakeholder engagement approach. LEARN MORE
We are proud of the diverse leadership and expertise of our Board of Directors, which provides independent oversight for our company and the interests of our stockholders. LEARN MORE
Our suppliers and trade partners
Collaboration with our trade partners is part of the engine that drives our progress. We cultivate long-term relationships that allow us to implement new solutions in our business. LEARN MORE
Environmental and nongovernmental organizations
We partner with national and local organizations to learn from perspectives outside our industry as well as to join together on important advocacy and awareness initiatives. LEARN MORE
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2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
Our unique Built to Order approach starts and ends with the homebuyer, creating homes that are personalized and built to perform at a price they can afford.
Customer satisfaction
We follow up with every customer throughout the homebuying process and after home
delivery to ensure that they are satisfied with their new home.
Survey
People-Driven
We conduct a proprietary survey of both new and resale homebuyers in the local area.
Data analysis
Analysis of key data determines most-wanted features by buyer type and submarket.
Before a single floor plan is drawn, we survey homebuyers in every market where we build to understand what they
truly want. Then we design homes that deliver those features at prices accessible to our core buyer demand segments.
Our floor plans are priced to be attainable for these buyers while also offering the enhanced benefit of meaningful personalization from the ground up to fit their lifestyle, preferences, and budget.
That discipline creates authentic value on both sides. Our customers get a home built around their unique needs, not a builder's assumptions. And because we carry fewer homes in inventory than a speculative builder, we take on less risk while remaining resilient through shifting market conditions. The result is a business model that keeps our
Home delivered
We deliver the keys to our newest KB homeowners for their unique
personalized home.
Home construction
Key construction checkpoints allow the customer to review each step.
Built to Order KB home
Base home designs
We design sustainable base floor plans that incorporate most-wanted features, with flexibility to personalize.
attention where it belongs - on the customer. It is also
why our measures of customer satisfaction have been rising, and now rank among the highest in our history.
Personalization at the Design Studio
We partner with premier brands to offer exceptional products at prices our buyers can afford. Each home can be designed to create true personal value.
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2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
People-Driven
Since day one,
our mission has been affordable homeownership
We design and build homes tailored to our buyers' needs and budgets.
Helping our customers achieve their lifelong dream of buying a home - the largest purchase many people ever make - is a privilege that we take seriously.
We know that affordability means different things to different people across different parts of the country. That is why we build homes in each of our markets designed to be attainable for the largest demand segment - first-time and first move-up buyers.
We also deliberately offer a broad product mix, including traditional single-family homes and townhomes, to expand affordability further.
50%
First-time buyer
11%
Second move-up buyer
34%
$150,000+
11%
< $70,000
2025
KB Homeownership
23%
First move-up buyer
16%
Active adult
2025
Buyer Household Income
33%
$100,000-$149,000
22%
$70,000-$99,000
All statistics as of November 30, 2025
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82%
of KB Home communities offered home
designs of 1,750 sq. ft. or less in 2025, with 50% offering 1,500 sq. ft. or less, to better meet the need for first time buyers. Both metrics increased year over year, advancing our commitment to offer attainable homes.
73%
of our customers in 2025 were first-time or first move-up homebuyers.
2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
3,000+
of our deliveries in 2025 were to new homeowners that serve as firefighters, nurses, teachers, and police, working every day to strengthen our local
communities and our country.
$132,000
was the average household income of KB homebuyers in 2025.*
People-Driven
Our customers are as varied as the communities where we build
We believe that building quality homes at prices people can afford naturally draws buyers from every corner of American life.
We are proud that in 2025 we continued to keep homeownership, and its potential to build household wealth and financial stability within reach of people across a broad range of incomes, occupations, and communities nationwide. Our diverse customers share a common desire to own a personalized, high-performance home at a price that made sense for their household.
35%
White/Caucasian
28%
Hispanic/Latino
3%
Other
2025
Customer Demographics
11%
23%
Asian
Black/African American
Source: KB Home: FY 2025 buyer profile data based on gross sales; buyer experience data from KBIT buyer database and based on deliveries
* For homebuyers who elected to finance the purchase of their home through KBHS Home Loans, LLC.
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In the 2024 Sustainability Report, the figure was incorrectly labeled as median income; it reflects average income.
2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
People-Driven
Consistently ranked one of the best by those who
matter most - our customers
There is no recommendation more powerful than a satisfied customer.
That's why we are 100% committed to their satisfaction and to creating an exceptional homebuying experience. Additionally, 2025 marked our highest-ever full year overall customer satisfaction score to date - just over 96% -
as measured through a comprehensive post move-in survey conducted via Avid Ratings, a trusted platform of homebuyer experience insights.
10+
years using this process to measure customer satisfaction
78%
of customers responded to our 30-day survey
48% to our 11-month survey
96%
would recommend KB Home to a friend
96%
30-day satisfaction
Customer Satisfaction Index Surveys
We utilize a systematic internal survey process to ask every customer about their experience of buying a KB home
at two key intervals: 30 days and 11 months.
KB Home has 4.5 out of 5 stars
Feedback from our customers is an essential part of our business, so
we are particularly proud that in 2025, based on homeowner input, we are one of the top customer-ranked national homebuilders on TrustBuilder®, a leading third-party review site.*
Star Rating Breakdown
Ratings by Category
5
7,894
4
1,522
Quality
4.3
3
796
2
432
Value
4.5
1
384
* Based on an internal compilation of the nationwide average of customers surveyed by TrustBuilder® through to 1/7/2026 who purchased a home from a top 50
homebuilder (based on number of home closings). The top 50 homebuilders are drawn from the most recent annual Builder Magazine Builder 100 list that Builder Magazine identifies as operating in at least two regions (excluding any company primarily operating a single-family rental, build-on-your-lot or a manufactured home business, or operating as a nonprofit organization). Please note that not all the top 50 homebuilders opt to have their customers participate in the TrustBuilder survey process. KBH is not involved in TrustBuilder's collection or reporting of reviews or ratings. While we strive to be the highest-rated homebuilder in customer satisfaction, ratings are subject to change, and we cannot guarantee that we will be #1 in any given survey or in any given market at any point in time or over any particular period, that we would be the highest-rated homebuilder on TrustBuilder if customers from all the top 50 homebuilders were included in the TrustBuilder survey process, or that any particular customer will be fully satisfied with their KB home. All trademarks are owned by the respective trademark owners.
Rating is a composite average score based on reviews collected between December 2018 and January 2026.
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Responsiveness 4.4
Trustworthiness 4.5
Overall 4.5
2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
People-Driven
Our employees are the foundation of every customer experience we deliver.
We strive to bring the same strong commitment to quality in our workplace as we do in our homes. Our employees plan, manage and execute every aspect of what we build, working alongside trade partners and suppliers to bring each home to
life. We also believe that a workforce reflecting the diversity of our customers and communities makes us better at serving their needs, and we foster our culture with that in mind.
2,118
7.65 years
12.4 years
294
full-time employees as
of November 30, 2025
average employee tenure
company-wide
average tenure of managerial-level leaders
of hires in the last five years,
or 10%, have been rehires who have chosen to return to KB Home
We have built the kind of company that attracts talented professionals and gives them every reason to stay and grow. We create clear paths for growth, supported by mentoring, structured performance reviews, and a culture where advancement is based on performance and results. Over the past two years, almost 70 employees have advanced into management-level positions and above.
Our average managerial tenure reflects the stability that kind of investment produces.
The result is a workforce that is experienced, stable and deeply connected to our mission.
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2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
People-Driven
Outreach is an essential part of attracting
a new generation that has not considered a career in the homebuilding industry or the satisfaction that comes from delivering a customer's dreams.
New college internship program
In 2025, we continued the summer intern recruiting initiative we began in 2024 to develop a pipeline of talent.
College/ university recruiting
We actively participate in campus career fairs and recruitment events for roles in construction,
land, sales and marketing, and other departments.
Military veteran recruiting
We sought out former non-commissioned officers (NCOs) and other military veterans for roles in operations, land, purchasing and other functions.
Building Talent Foundation (BTF)
We are a founding supporter of BTF, which was established by the Leading Builders of America to address the severe and persistent labor shortage across skilled trades by creating a sustainable workforce in residential construction.
Our strong talent and career development programs generate a strong rate of internal promotions and make KB Home a place where many employees choose to spend their entire careers.
FasTrac
KB Home employees in specific functions benefit from customized programs to ensure that they are continuously trained to be successful in their current roles as well as developed for future positions. FasTrac modules include Construction/Customer Service, Sales, Design Studio and Sustainability.
Managing Essentials
In 2024, we re-imagined our management training and introduced a full-day intensive training program for new and existing managers to ensure that they are prepared for the responsibilities and expectations of KB Home leaders. Course topics included leadership styles, navigating legal situations, tackling performance challenges and developing a team culture. To date, almost 500 employees have attended.
KB Elevate
We created a customized leadership development program to develop future executive leaders. The program provides a highly interactive deep dive into our business model, taught by internal experts. Participants gain senior leadership visibility and networking opportunities, individual leadership growth and development, and the opportunity to build lasting relationships with other future company leaders.
Talent management
In order to recognize and promote outstanding employees, we conduct a comprehensive talent and succession planning review process on an annual basis, that is overseen by the Management Development and Compensation Committee of our Board of Directors and is focused on identifying top-performing, high-potential and diverse team members for advancement to key field and corporate leadership roles.
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2025 Sustainability Report
Executive Letter
The Numbers
Our Company
Better Homes
Strong Communities
Our Foundation
Data & Disclosures
In 2025
1,628
Living Well classes attended by employees
1,217,946
Fitness Challenge activity minutes logged by participants
People-Driven
Supporting employee wellness and satisfaction supports a healthy business
534
Fitness Challenge participants
Our employees are the heart of who we are, and we believe that when we take care of them, we are taking good care of business.
152
Sugar Cleanse participants
Living Well: Built on Health is our wellness program designed to empower employees to create their own blueprint to achieve their best health. Through innovative programs, expanded team
representation, accessible resources and enhanced communication strategies, we are committed to fostering a culture of wellness.
Holistic health webinars led by employee assistance program experts
Financial
wellness initiatives including education credits for on-site and online
workshops, as well as on-site
financial literacy and wellness workshops from third-party experts
Fitness and nutrition challenges
including an annual 6-week Fitness Challenge, spring and fall Sugar Cleanses (a tradition since 2021), increased focus on nutritious eating habits and
weight management strategies
KB Cooks events showcasing the culinary talents of KB chefs, in collaboration
with HelloFresh®
Preventive
health campaign
which encourages employees to complete an annual
health exam, online health assessment and eye exams
Living Well newsletter distributed monthly and highlighting strategies to
optimize employee benefits
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Disclaimer
KB Home published this content on April 22, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on April 22, 2026 at 12:23 UTC.