Toast : FY24 ESG Report

Published: 2025-06-11 19:00:06 ET TOST

Published on 06/11/2025 at 19:00

(*$tOOSt

FY 2d24 Environmental,

ocial, and overnance

FROM OUR CEO

DEAR TOAST COMMUNITY,

Since founding Toast more than a decade ago, we've remained dedicated to our mission to empower the restaurant community to delight their guests, do what they love, and thrive. From the beginning, we aimed to solve the needs of restaurants better than anybody else in the world, because we deeply understand the thousand little things that add up to improve the lives of everyone who works in this business. This commitment has propelled us to serve approximately 140,000 locations* globally, from local mom-and-pop favorites to Michelin-starred establishments.

As we look to the next decade and as we continue to grow, we recognize the immense opportunity-and responsibility- to shape a more sustainable and inclusive hospitality industry. We focus our social and environmental efforts where we can make the biggest difference: by partnering with our customers and industry experts and using our technology platform to help address systemic challenges

and drive widespread change.

Our FY2024 ESG Report details our ongoing commitment to fostering a thriving food ecosystem, while simultaneously advancing sustainability and an inclusive workplace at Toast.

Some of our 2024 highlights include:

Combating food insecurity: We addressed food insecurity through strategic philanthropy, employee engagement, and product innovation. Our employees directed over $500,000 in donations to more than 100 hunger relief organizations during our Season of Giving. We also enabled EBT SNAP benefits for Toast retail customers, and we're working to increase customer adoption of this feature nationwide.

Investing in industry prosperity: We deepened our commitment to supporting the restaurant community through initiatives like discounted technology for nonprofit restaurants, and a $500,000 donation to Culinary Careers Program (C•CAP) to support culinary career pathways for historically underserved youth. Toast employees also volunteered their time to culinary skills training and workforce development programs like C•CAP, Café Reconcile and Future Chefs.

Driving sustainable food systems: In addition to achieving net-zero Scope 2 emissions from electricity in Toast workplaces for the third consecutive year, we're tackling packaging and food waste through product innovations for Toast customers. Our new Packaging Preferences feature led to over 2.3 million to-go orders opting out of unnecessary packaging. We also invested $1 million in six grantees through ReFED's Catalytic Grant Fund, directly supporting organizations piloting innovative food waste reduction solutions.

I'm incredibly proud of what our community achieved in 2024. Building on that momentum, we recently committed $5 million over the next five years to combat food insecurity, starting with a partnership in the

U.S. with No Kid Hungry, a national campaign from Share Our Strength.

Together with our customers, we're shaping a more sustainable and inclusive hospitality industry. Thank you for being part of the journey, and we look forward to continuing this important work together.

nan Narang

ief Executive Officer

About Toast

About Toast

Toast is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community. Toast provides a comprehensive platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business across point of sale, payments, operations, digital ordering and delivery, marketing and loyalty, and team management.

We serve as the restaurant operating system, connecting front of house and back of house operations across service models including dine-in, takeout, delivery, catering, and retail.

-14Oa

locations*

-s16OB

gross payment volume**

Restaurant Grade Hardware

Our custom-designed hardware is created to be restaurant grade and to withstand the rigors of a kitchen. Learn more about our hardware recycling here.

Toast's software solutions support restaurants of all types and sizes, and food and beverage retailers. Learn about product innovations like our fundraising feature,empowering restaurants to use Toast technology to drive impact in their communities.

Payment Processing

In addition to hardware and software, Toast provides fast and secure, integrated payment processing through its devices. Learn about our feature supporting Electronic Benefits Transfer (EBT) payments for Supplemental Nutrition Assistance Programs (SNAP) benefits, launched in 2024 with Toast retail customers.

-SSB

in revenue**

* As of March 31, 2025

** For Fiscal Year 2024

About Toast Our Rec

Purpose

Toast Values

To enrich the food experience for all.

Mission

To empower the restaurant community to delight their guests, do what they love, and thrive.

Toast refreshed our values in 2024 to better redect our evolving company culture and the increased complexity and diversity of our customers, communities, and aspirations.

Our values guide how we work together, how we show up for our customers and our communities, and how we ensure Toast is a place where everyone can thrive.

We're all in

We seek to understand our customers' diverse needs and goals, deliver them exceptional products and services, and work hard to earn and keep their trust.

We're one team

We lead with empathy and treat others with respect. We play a team sport, and our success is dependent on all of us working together and lifting each other up. We help each other however we can, push each other to excel, and pick each other up when we fall.

We're hungry to

build and learn

We create lasting success with boldness, innovation, and a growth mindset. We place bets and run experiments to build for the future. Mistakes will happen when we push the boundaries...and when they do, we treat each other with grace, learn the root cause, and build for better.

We seek out diverse perspectives and bring them to the table regardless of title, level, or background. We prepare and bring strong perspectives to every conversation, and then listen carefully.

We speak up and challenge respectfully, and communicate with honesty and humility. We act on helpful feedback with gratitude, no matter where it comes from.

We get stuff done with agility, integrity, and a sense of urgency. We dive deep, regardless of our job or level, and understand the details. We create focus with clear goals aligned to our mission and purpose, and clarity on the path to achieve them.

We raise the bar

We know that bar-raising teams produce bar-raising results. So we hire extremely talented people, coach them early and often, and empower them to do great work.

We each play a role in the success of Toast. We're decisive, we own the outcome, and when we see a problem, we jump in to help solve it. We seek frontline perspectives and consider the impact of our work beyond our direct team. We spend the company's finite resources on what matters the most. We care about the big picture, and the small details that get us there.

Disclaimer

Toast Inc. published this content on June 11, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 11, 2025 at 22:59 UTC.