M&T Bank selects chief customer officer

Published: 2025-01-16 09:11:13 ET MTB

M&T Bank appointed Krista Phillips as chief customer officer. In this role, she will lead the bank's customer experience, marketing and analytics teams, according to a press release.

Prior to joining M&T Bank, she served as EVP for credit cards and enterprise marketing at Wells Fargo.

"I am thrilled to join M&T Bank and take on the role of Chief Customer Officer," Phillips said in the release. "This position is particularly meaningful to me because it aligns with my passion for enhancing customer experiences and leveraging data-driven insights to meet our customers' needs. I look forward to leading the talented teams at M&T and driving forward our commitment to putting customers at the heart of everything we do."

She will report to Chris Kay, head of enterprise platforms at M&T.