Oscar Health : 2025 Impact Report

Published: 2026-04-16 09:32:10 ET OSCR

Published on 04/16/2026 at 09:32 am EDT

2025

Impact Report

Oscar Health, Inc.

Table of

Contents

Introduction 3

Empowering our Members & Communities 6

Supporting our Employees 14

Caring for the Environment 20

Responsible Business Practices 22

Appendices 26

‌01 Introduction

Introduction Section 01

A letter from

our CEO

Mark T. Bertolini

CEO of Oscar Health

To the Oscar Health community:

2025 was a reset for healthcare in the U.S. Traditional insurance models continued to fail the American people. Businesses faced another year of spiking healthcare costs. Families were forced to make difficult choices - skipping meals and cutting back on essentials just to afford care. Oscar Health is tackling these challenges head-on through the individual market.

Everyone wants healthcare that is easy, affordable and personal. They want instant access to their doctors. They want clear costs. They want the security of knowing they are protected financially

if a health event takes them by surprise. A consumer-driven healthcare market is the only way to make a healthier life accessible and affordable for everyone.

3.4 million* people are experiencing the promise of consumer-driven healthcare with Oscar. Our success is built on 12 years of obsessing about the member experience and using technology to solve healthcare's biggest problems to make it right for the consumers who need it most.

We are bringing choice and innovation that meets the lived experiences of real people.

Health insurance should work for real life, not the other way around. Products should be tailored to an individual's circumstance, background, culture, and even their stage of life. Oscar's vision to put consumers in control of their healthcare sets this higher standard for the industry.

Thank you to the Oscar team for their dedication, and to our members for their continued trust.

*As of February 1, 2026. 4

Introduction Section 01

Who We Are

VALUES

Members above all. Developing and growing others is what raises the bar.

Seek the truth

But never assume you've found it. Be scientific.

What we do is a big deal We're solving problems that change and save lives.

No genius without grit

Be relentless. Be scrappy. Trying and failing beats not trying and changing nothing.

MISSION

Be transparent

Give and ask for direct feedback. Be grateful for and excited by the help of others.

Inspire and provoke

Develop and display leadership at all levels. Fight to be the best.

Make a healthier life accessible and affordable for all.

Make it right

Admit your mistakes. Then learn from them. Never build alone.

‌Empowering our Members & Communities

Empowering our Members & Communities Section 02

Health Insurance Built for Real Life

Oscar has the most satisfied customers in the individual market1. Our products and technology deliver approachable experiences that prioritize accessible, affordable, and culturally competent care. We design for unique needs

and lifestyles with the support of Oscar's clinical team of doctors, nurses, pharmacists, and social workers - connecting members to high-quality care every step of the way.

Oscar is redefining member engagement. People want solutions that

fit their lives, and our focus on technology and lifestyle products breaks down barriers that historically kept quality care out of reach. Innovation happens when you put consumer needs at the center of everything, which is Oscar's north star. Our focus drives real savings

and everyday affordability for our members and their families.

Janet Liang

EVP, President, Oscar Insurance

Empowering our Members & Communities

Who We Serve

MEMBER SPOTLIGHT: JULIANNA

Julianna always prided herself on being the person who could "carry it all." But when she was diagnosed with endometrial cancer in October 2025, she felt overwhelmed and frightened.

HUMAN CONNECTION

Everything changed when she connected with an Oscar nurse consultant. Her medical care was vital, but it was Oscar's mental and emotional support that made the difference. Julianna felt seen as a human being, not just a case number.

JULIANNA'S MESSAGE

Julianna now urges others to lean on resources available through health plans like Oscar. Her experience taught her that even the strongest people shouldn't have to navigate a diagnosis alone.

"Don't be afraid to ask for help."

MEMBER SNAPSHOT

3.4M

members

as of February 1, 2026.

states

with new expansions in Alabama and Mississippi for plan year 2026.

Nearly

Section 02

"People underestimate the mental toll all of this takes on you. But the individuals

I worked with [at Oscar] did not."

40%

of Oscar members speak Spanish.*

~46%

have at least one chronic condition.*

*Based on data for plan year 2025. 8

Section 02

Empowering our Members & Communities Section 02

Making Healthcare Easy & Personal

Clinical care accounts for just 10-20% of overall health. Social, economic, and environmental factors drive the other 80-90%2. Oscar addresses these social determinants of health to close gaps in communities in which our members live and work. We launched several targeted programs in 2026 that combine culturally-aligned resources with condition-focused care to help members take control of their health and see real results.

Oscar Community Resources

Many consumers in the individual market struggle to pay for rent, utilities, and food. We partnered with Findhelp to create Oscar Community Resources, which connects members to local resources that help with these everyday needs. Oscar's technology, combined with Findhelp's extensive community network, meets individuals in their preferred language and is available 24/7 through SMS, phone calls, or direct messages. Our Care Coordination team is also deeply embedded into the program to personalize the experience.

Oscar Community Resources drives real engagement. Roughly 91% of members facing barriers to care use our program for transportation, healthy food, financial, and other needed support.

AI Tools to Close Gaps in Care

Oscar integrates AI to improve speed to care. Oswell, our industry-first personal health agent, engages members with fast, secure, and personal guidance. Oswell is embedded in the Oscar platform and taps a member's medical records, plan details, and doctor visits to manage prescription refills, review symptoms, explain test results, and instantly connect to $0 virtual care. Oswell also provides doctors with data to improve

care paths and members with questions to ask their doctors so they stay informed on their care.

Oswell works with Superagent, our AI bot that answers benefits and claims questions on demand. Oswell now completes 85%

of questions received from members with high accuracy and quality. Our AI tools also reduced Care Guide response times by 67% during open enrollment.

Empowering our Members & Communities Section 02

HelloMeno benefits6:

$0 primary doctor, gynecologist, and behavioral health visits

$0 labs including metabolic panel, lipids, vitamin D, calcium, and parathyroid hormones that can be affected by menopause

$0 prescriptions including hormone replacement therapy, SSRIs for depression and anxiety, and autoimmune diseases

$0 bone density scans

24/7 access to educational resources at no additional cost

Rewards for using care7:

$15 each for cervical cancer screening (pap smear) and mammogram

$25 each for a bone density scan and colonoscopy

$15 for using Elektra Health virtual support services (coaching sessions, education, or virtual events)

$25 for meeting with an Elektra Health doctor or advanced practice professional

Tailored Plans for Real Needs

Better health starts with personal solutions. Oscar's technology, AI and consumer products connect members to the right care at the right time based on their circumstances. We offer plans with Ç0 benefits tailored to specific health needs and phases of life, from early adulthood through midlife and beyond. We listen to our members, anticipate what they need next, and provide individual support wherever life leads.

First-of-its-Kind Women's Health Support

Menopause and perimenopause often go overlooked in traditional health plans. Millions of women lack support during this critical stage of life.3 In 2025, Oscar took action. Our team built HelloMeno, the first plan in the individual market to help women take control of their menopause experience.

HelloMeno supports every aspect of this life transition - physical, emotional, and social -and connects all care needs in one place. The plan includes $04 primary care, gynecology, and

behavioral health visits in partnership with Elektra Health's menopause-certified clinicians and other leading women's health clinics across the U.S. Members also benefit from no-cost labs, hormone therapy, insomnia medications, and bone density scans, saving each member up to $9005.

Empowering our Members & Communities Section 02

Condition-Focused Plans

SPANISH-SPEAKING MEMBER SOLUTIONS

HolaOscar

HolaOscar helps Spanish-speaking members take charge

Oscar designs innovative products for members with chronic conditions and those in underserved communities. These plans focus on diabetes, asthma, COPD, and other comorbidities, with an emphasis on early care, strong local networks, and high-value treatment. The result: simpler daily condition management, and better outcomes.

Diabetes Care

Diabetes is one of the most common chronic conditions in the U.S., affecting 40.1 million adults. Hispanic and Latino communities face an even higher burden, with diagnosis rates 13% higher than the national average. But the impact extends

beyond health. Diabetes costs $413 billion each year in care and lost productivity. Oscar's Diabetes Care plan tackles these issues head-on. The plan offers $0 primary care, eye and foot exams, essential labs, wellness programs, and capped insulin costs.10

Breathe Easy

Asthma and/or COPD affects more than 40 million Americans11 and disproportionately impacts Black communities, where asthma death rates are nearly twice as high. Breathe Easy closes these gaps with $0 or low-cost access to primary and specialty care, rehab, oxygen, behavioral health, smoking cessation, and key medications. The plan also rewards regular checkups, helping members stay on track with their care while lowering out-of-pocket costs.

Chronic Care

Diabetes, pulmonary, and cardiovascular disease are some of the most common and costly conditions for ACA members.

Oscar's Chronic Care plan manages these conditions together to reduce high-risk factors and lower costs. Members

get easy care that supports healthy habits and ongoing treatment, including: $0 primary and behavioral health visits,

$0 cardiologist, endocrinologist and pulmonologist visits, $0 pulmonary and cardiac rehab, $0 labs and oxygen, $0 inhalers,

$0 diabetic eye and foot exams, and monthly insulin caps.12

25% lower annual costs for Chronic Care product users.

of their health in ways that fit their lives. The program connects them to care teams who share their language and culture making every step - from enrollment to daily support - feel personal and relevant. HolaOscar is built into every Oscar plan and drives an industry-leading NPS of 86.8

Buena Salud

Buena Salud builds on the Hola Oscar program.9 Buena Salud is a Spanish-first product that connects members with a team of care guides, primary care

providers and a healthcare community that understands their cultural norms. In 2025, Oscar launched Buena Salud for Diabetes in Arizona and reached more

Spanish-speaking communities.

¡Hola, Miguel!

"tHheeaplteoplehcarewhopolicneedy tooti otfhetenmostigno.rThees

23 million consumers in the individual market. The entrepreneurs starting new businesses. The families working 2-3 jobs as waiters, tradespeople, retail clerks, and in the service economy who do not get employer coverage. Oscar is changing the conversation - putting consumers and communities at the center and advancing common sense solutions. We are driving the change our country needs to turn healthcare into a market that fits real lives

and delivers meaningful coverage for life.

Adam McAnaney

EVP, Chief Legal Officer, Oscar Health

Empowering our Members & Communities Section 02

Advocacy Efforts & Community Engagement

The individual market is the engine of consumer-driven healthcare. When people choose their own coverage and where to spend their money, it drives competition, fuels innovation, and

lowers costs. Oscar's Government Affairs team advocates at the federal and state levels to build a larger individual market that brings this type of long-term innovation to healthcare. We engage with policymakers on both sides of the aisle to unlock more choice, more affordable plans, and higher quality options for millions of consumers and businesses across the country.

Advocacy Efforts

Enhanced Premium Tax Credits

The ACA is the only source of affordable health coverage for 23 million Americans who power our economy. Approximately half of members are from small businesses, a category that generates nearly half of U.S. GDP and includes sectors like services and farming. These hard-working people do not have access to employer coverage and rely on the individual market to fill the gap. The ACA's enhanced advanced premium tax credits (eAPTCs) played a central role in lowering healthcare costs for these individuals from 2021-2025.

Last year, Oscar launched a public education and grassroots campaign to advocate for eAPTC renewal. The initiative:

Raised awareness among brokers, members, and the public on how eAPTCs keep premiums affordable.

Mobilized federal and state partners, advocacy groups, and industry leaders with tools and guidance encouraging Congress to renew eAPTCs.

Activated brokers with resources, including Oscar's new cost-effective bronze and gold plans, to help consumers losing eAPTCs maintain coverage.

Oscar's work resulted in more than 14,000 letters to Congress elevating the importance of eAPTCs on healthcare affordability.

Empowering our Members & Communities Section 02

ICHRA Advocacy

Tens of millions of U.S. workers are not covered by employer-sponsored health insurance. Many work for small businesses or juggle multiple jobs without steady W-2 income. The individual market unlocks a path for employers to offer affordable, high-quality benefits at lower costs through ICHRA

(Individual Coverage Healthcare Reimbursement Arrangement). Employers set a budget and make predictable, tax-deductible contributions. From there, employees choose plans that fit their needs using those tax-free funds.

Oscar is a leading advocate for expanding ICHRA through employer tax credits at the state and federal levels. Our team participates in many influential engagements to raise ICHRA awareness across the business community, including with the Republican Governors Association, state insurance

commissioners and legislators, local chambers, and other small business interest groups. The Oscar team is also instrumental in advancing ICHRA business tax credit state bills that support local economies including in Ohio, Texas, Georgia, and more.

Program Integrity

2025 CULTURALLY COMPETENT CARE GRANT RECIPIENTS

Oscar, with the support of Anahata Foundation, awarded a $30,000 grant to each of the below organizations to help address healthcare disparities in the communities we serve.

Light of the World Clinic, Inc.

Broward County, Florida

A volunteer-based clinic providing free healthcare to underserved communities.

Center for Pan Asian Community Services (CPACS) Cosmo Health Center

Gwinnett County, Georgia

A non-profit Federally Qualified Health Center (FQHC) serving uninsured communities.

Fraud has no place in the individual market, and strong program integrity is essential for the members who depend on it. However, program integrity must work in practice for consumers, brokers, and health plans to successfully navigate enrollment and ensure members pick the right plans based on their circumstances. Oscar led a multi-front effort in 2025 to

shape H.R. 1, the "One Big Beautiful Bill Act" to limit the number of enrollment changes for plan year 2026, including successfully advocating to delay the shortened enrollment window for plan year 2026 amidst larger uncertainty of eAPTC expiration. The delay afforded millions of brokers and consumers adequate time to shop for new 2026 coverage, and prepare for new program integrity initiatives for plan year 2027.

Oscar remains a leading voice in the individual market driving balanced solutions that meet and align the needs of policymakers, consumers, and the business community.

Community Engagement

Oscar's commitment to community runs deep and includes extensive local partnerships, hands-on volunteering, and year-round giving. OsCares, our service-focused employee resource group, empowers teams to give back and lead these efforts.

Together we are strengthening the communities where our members and employees live and work.

‌Supporting our Employees

Supporting our Employees Section 03

Building Community

Oscar's employees are our greatest strength. We built our company on the belief that teams from different lived experiences ask sharper questions, challenge assumptions, and bring fresh thinking that deeply resonates with the people we serve. When our people reflect our members, insight turns into action, and

action delivers care that works.

Rebecca Krouse

EVP, Chief People Officer, Oscar Health

Oscar is powered by people from various backgrounds, experiences, and industries. We build a culture rooted in a shared mission. We are passionate about making the frustrating healthcare system easier, more human, and work for everyone.

Supporting our Employees

Our ERGs

Employee Resouce Groups

Oscar's ERGs build community and support personal and professional growth through shared experiences and interests.

ERGs are open to all employees

Nearly 40% of Oscar employees belong to one or more ERGs13.

EMPLOYEE SNAPSHOT

AS OF DECEMBER 31, 2025

~2,300

full-time employees

52%

employees are racially or ethnically diverse*

65%

employees are female*

39%

of Manager-level-and-above employees are racially or ethnically diverse*

48%

of Manager-level-and-above employees

are female*

44%

of executive leaders are female and/or racially or ethnically diverse

33%

of our Board of Directors are female and/or racially or ethnically diverse

*Percentages above, which are based on self-identification, do not include 16

the ~125 employees of the businesses acquired during 2025.

Section 03

Supporting our Employees Section 03

Employee Health

and Wellbeing

Making a healthier life affordable and accessible for all starts with our workforce. We continually improve our employee offerings, from benefits to events to community support, to deliver on Oscar's mission.

Health and Financial Benefits14

Health Benefits

Oscar's health insurance package includes medical, dental, and vision coverage, short- and long-term disability coverage, and fertility and family-forming support. Close to 100% of Oscar employees work full-time and have access to these benefits.

Financial Benefits

Oscar offers a comprehensive 401(k) plan with matching contributions for full- and part-time employees. More than 89% of employees participated in 202515. Other financial wellness benefits include: life insurance, tax-advantaged accounts, educational tools, banking perks, student loan refinancing discounts, and legal planning services.

OUR FAMILY SUPPORT BENEFITS

Fertility and Family-Forming Benefits

Oscar offers a $20,000 lifetime maximum per beneficiary, covering preservation, IVF, legal adoption fees, surrogacy, gestational carrier expenses, and more.

Reproductive Loss Leave

Oscar provides five days of paid leave for emotional and physical recovery from failed adoption, surrogacy, miscarriage, stillbirth, or unsuccessful assisted reproduction.

100% Paid Parental Bonding Leave

Oscar offers full-time employees 10 weeks of paid bonding leave following the birth or adoption of

a child. Birthing parents are eligible for an additional 6-8 weeks of short-term disability leave.

WELL @OSCAR

Wellness Wednesdays

At Oscar, we designate the middle of the week Wellness Wednesday as a reminder to prioritize our personal health and wellbeing. Throughout the year we offer employees health and wellness programming (virtual and in-person) focused on mental health and physical well being.

Headspace Care

Provides employees with on-demand access to mental health services.

Personify Health

Helps build healthy habits through physical activity tracking, nutritional coaching, and preventive care programs.

Employee Assistance Program

Offers confidential counseling with licensed clinicians to help employees address depression, substance abuse, anxiety, parenting, eldercare, and more.

Sabbatical Program

Oscar provides an 8-week paid sabbatical for employees reaching 10 years of service, offering a chance for personal growth, rejuvenation, and exploration.

Supporting our Employees Section 03

Development at Oscar Health

Oscar attracts and retains people who share our mission to make healthcare accessible and affordable for everyone. We offer a compelling value proposition: competitive pay, benefits, flexible work environments, and clear paths for growth. Our employees do work that makes an outsized impact.

Recruiting & Compensation

Total Compensation

Oscar's data-driven compensation packages are competitive in the technology and healthcare sectors. Our compensation philosophy is transparent and systematic so employees understand how we determine pay.

Recruiting & Hiring

Oscar uses structured and objective hiring practices to recruit top talent, regardless of background, race, ethnicity, gender identity, age, sexual orientation, veteran status, or disability. We also support early-career recruitment through partnerships with leading universities and community programs.

Culture of Feedback

Feedback drives talent growth. All employees take part in mid-year and end-of-year reviews that assess leadership, teamwork, and core skills. Our five-step year-end process promotes clear self-assessment and guides development, performance, and pay decisions. Oscar also encourages employees and managers to use our Get Feedback tool to gather 360-degree input

across teams.

Learning & Mentorship

Mentorship

Our mentorship program drives collaboration, new perspectives, and innovation. We give comprehensive Mentorship Guidebooks to help every mentor and mentee build strong relationships, set goals, communicate clearly, and give effective feedback.

Employee Learning

Employees have always-on opportunities to build key competencies and skills to grow in their roles.

Manager Enablement

Director-plus managers undergo biannual, in-person training to strengthen leadership and connect their daily work to Oscar's goals. Our Manager Enablement and Leadership Programs build capability, grow careers, and strengthen culture.

OUR TALENT PROCESS

Recruiting and successfully onboarding

mission-aligned, experienced candidates

Supporting growth and

career development

Recognizing contributions and

offering advancement opportunities

Supporting our Employees Section 03

Employee

Engagement

Open communication and feedback drive a high-performing culture. Our Employee Listening Program creates a steady feedback loop through surveys and regular check-ins. Our annual survey guides yearly planning and benchmarking. Pulse surveys deliver realtime insights for key initiatives. These insights shape operations and improve the employee experience.

2025 ANNUAL SURVEY SNAPSHOTS

76%

77%

say the work they do is meaningful

75%

feel employees of all backgrounds have an equal opportunity to succeed

81%

76%

feel empowered to make decisions in their daily work

say their manager builds, coaches, and develops their team

of employees participated in Oscar's Annual Engagement Survey

‌Caring for

the Environment

Disclaimer

Oscar Health Inc. published this content on April 16, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on April 16, 2026 at 13:31 UTC.