Broadridge Deploys Agentic AI At Institutional Scale Across Capital Markets and Wealth Operations

Published: 2026-05-11 13:52:07 ET BR

Published on 05/11/2026 at 01:52 pm EDT

Broadridge Financial Solutions announced that its agentic AI capabilities ? software that autonomously analyzes, prioritizes, and resolves operational exceptions without constant human instruction ? are live in production, spanning capital markets and wealth management workflows.

New clients can achieve up to 30% Day 1 operational cost reduction through two AI partnership paths: full managed services, where Broadridge runs operations end-to-end, or standalone deployment of Broadridge's agentic platform and technology directly into a firm's own infrastructure. Broadridge's agentic capabilities have been shaped by production deployments inside its managed services BPO across more than 40 clients since 2024, processing millions of operational transactions monthly across post-trade, account management, and client services workflows, all at the scale, controls, and regulatory expectations of financial institutions. For firms seeking full operational transformation, Broadridge's managed services model delivers end-to-end operations ?

combining domain expertise, staffing, and agentic technology under one partnership. New managed services clients can expect up to 30% cost reduction on deployment with further shared savings as the AI continues to improve. For firms deploying agentic intelligence within their own operations, Broadridge's platform integrates into existing infrastructure via open-standard APIs ?

with access to the same production-grade capabilities. Broadridge's AI agents chain together real-time data and operational context to analyze issues, prioritize exceptions, and initiate resolution ? reducing manual burden and refocusing human expertise on complex cases, client service, and risk-reduction.

Capabilities now in production include automated trade fails management and break resolution; account opening and maintenance workflows; real-time valuation exception handling; customer inquiry automation; and email workflow processing in partnership with DeepSee, Broadridge's AI-native workflow automation partner. All workflows operate within a human-supervised architecture, maintaining the oversight, auditability, and regulatory control that financial institutions require. Additional agents are currently being implemented and will be announced in the coming quarters as we build on our deep skills and experience.