RingCentral : RNG First Quarter 2026 Earnings Presentation

Published: 2026-05-07 19:41:09 ET RNG

Published on 05/07/2026 at 07:41 pm EDT - Modified on 05/07/2026 at 07:45 pm EDT

Voice of Your Business

Q1 Financial Highlights

22.9%

Non-GAAP Operating Margin

Up 110 bps Y/Y

$0.35

GAAP EPS

Up rrom ($0.11) in ʘ1 2025 Up 110 bps Y/Y

1.6x

Q1ʼ26 Net Debt to LTM Adj. EBITDA

Lowєr lєvєragє

$623M

Subscription Revenue

5.6% Y/Y

7.8%

GAAP Operating Margin

Up 610 bps Y/Y

$1.62

Free Cash Flow per share

Up 15% Y/Y

$644M

Total Revenue

$1.20

Non-GAAP EPS

Up 20%

$141M

Free Cash Flow

Up 8% Y/Y

5.3% Y/Y

Leader in Agentic Voice AI

In UCaaS w/Cloud PBX Seats Market Share (1)

$2.7B

ARR up 7% YoY

AI 10%+ ARR

~600K

Customers in 46 countries

ʘuarīєrly rєcord

>99%

Monthly net retention rate

$4.93

'26 estimated non-GAAP EPS(4)

RCAI (RingCentral AI-utilizing customers) (2)

$250M+

Committed to Innovation (3)

$598M

'26 estimated FCF(4)

$6.89

'26 estimated FCF/share(4)

Unless otherwise noted, company metrics as of Q1ʼ26.

Source: Synergy Research Group, UC Market Tracker, Q4 2025.

% of total ARR with at least one paid AI product = RCAI (RingCentral AI-utilizing customers)

Reflects non-GAAP research and development spend plus capitalized software for twelve months ending March 31, 2026.

4 4. Reflects the midpoint of guidance on May 7, 2026

Deep Defensible Moat s Expanding TAM

Front Door s Top of Funnel

Complete Customer Engagement Platform

Strong Financial Performance

Three Structural Advantages

Carrier-grade Infrastructure

Highly reliable and secure

Serves as bedrock for AI

25+ years of innovation

Conversational Data

38+ billion minutes

13+ billion calls

3+ billion SMS messages

Go-To-Marfiet Reach

Direct

16,000 channel partners

15 global service providers

UCaaS

$65B

$29B

$21B

$6B Video

Revenue Intelligence

$22B CCaaS

$5B Event

AI for Customer

Experience s

Conversation

Intelligence

$80B

The Marfiet Opportunity is Large at

~$150B

$40B

2028 Market Opportunity

$0B

0% 30% 60%

2023 - 2028 CAGR*

Sources: For Market size & growth shown in bubbles: UCaaS, Video Conf. - Gartner Forecast Analysis: Unified Communications, Worldwide, 3Q24 Update; CCaaS & CC Conversational AI and VIrtual Assistant -Gartner Forecast Analysis: Contact Center, Worldwide, 22 May 2024; Virtual Event Applications - IDC Virtual Events Forecast 2022-2026, Revenue Intelligence, IDC Worldwide Sales Force Productivity and

7 Performance Software Forecast, 2024-2028, July 2024; * Virtual Event Applications CAGR to 2026

AIR

AI Receptionist

RingCollab

Video, Events, Chat

ACE

AI Conversation Expert

AVA

AI Virtual Assistant

RingCX

Contact Center

RingEX

Business Phone

38B+ min/yr

RingWEM Workforce Engagement

13B+ calls/yr

3B+ SMS/yr

AIR

AI Receptionist

RingEX

Business Phone

RingCX

Contact Center

Other Business Applications

Transform Every Conversation

with Agentic Voice AI

6utomat e

AIR

AI Receptionist Answer & route calls 24/7 Capture leads

Schedule appointments

6ssist

AVA

AI Virtual Agent Notes & summaries Look up Information Guided assistance

CUSTOMERS Employees

RingCєnīral appliєs AI that automates, assists, and analyzes aī єvєry phasє or īhє convєrsaīion journєy.

6nalyze

ACE

AI Conversation Expert Insights & coaching Customer sentiment

Agent scoring

Complete Customer Engagement Platform

Leading the Convergence of EX + CX + AI

RingCentral AI

6IR s 6IR PRO 6V6 6CE

EХ CХ

Unified Communications (UC)

RingEX

Business Phone, SMS, Meetings, Messaging, Fax, Call Queues, Analytics

Integrated UC + CE Customer Engagement Bundle

Advanced Call Queues, SMS inbox, Analytics

Contact Center (CC)

RingCX / RC Contact Center Omnichannel, Agent Routing, Advanced Call Management, Analytics, WEM

Open Platform - Programmable APIs s Integrations

Serving Simplified Needs Serving Complex Needs

A Key Pillar of Growth

Success Metrics in Q1 '26

5,000 CEB accounts since launch

~40% of CEB customers have paid AI

Why CEB Growth is Strong

Meets demand by RingEX customers who need informal contact center capabilities

AIR

✦

AIR ✦

AIR

PPRROO

Automate outcomes

"The AI Flywheel"

✦

ACE

Analyze interactions

✦

AVA

Assist interactions

AI Adoption Growth in Q1 '26

ARR from customers utilizing paid AI products (RCAI) is over 10% of total ARR, doubling y/y

RCAI and customer engagement products are fully owned by RingCentral

These customers have higher ARPU and 100%+ net retention

New Product Customer Growth

AI Receptionist (AIR)

AI voice agent that automatically answers customers inquiries and transfers calls

40%+ QoQ Growth

4Q25*

1Q26

8,300+

Customers

11,800+

Customers

AI Conversation Expert (ACE)

AI conversational insights (formerly RingSense)

85%+ YoY Growth

1Q25

1Q26

2,800+

Customers

5,200+

Customers

Customer Engagement Bundle (CEB)

Better customer engagement, unified calls and texts for faster, smoother, and more human experiences.

RingCX

AI-first contact center

275%+ QoQ Growth

70%+ YoY Growth

4Q25

1Q26

1Q25

1Q26

900+

Customers

1,700+

Customers

1,700+

Customers

5,000+

Customers

*Launched in 1Q25

AI Representative Pro

Key Pillars

Radical simplicity for automating customer engagement

Voice-first s omnichannel

No-code AI agents and 100+ integrations

Executes actions and complex worfiflows

Industry-ready accelerators

AIR Pro Studio to build and customize agents

Built-in reporting, observability, and guardrails

Other Recently Announced Innovations

New Customer Engagement Capabilities New 6IR Capabilities

Announced April 30, '26:

RCS with Branded Messaging

Enterprise Branded Calling

Expanded International SMS

Customer Engagement Bundle for Teams

Microsoft Operator Connect Integration

Announced May 7, '26:

AIR for SMS

AIR for Call Queues

AIR integrations with Shopify, Calendy, WhatsApp

AIR now has multi-language detection in 10 languages

Customer Highlights

RingEХ Win

36s Expansion

EХ s CХ Win

NY Mets

Win for RingEX and RingCX

Migrating on-prem to cloud

Wanted to resolve untouched leads

Coca Cola United

3rd largest bottler in U.S.

Win for RingEX

Moving on-prem to cloud

Cartelligent

Large auto broker

Uses AIR, AVA, and ACE

Zero lead abandonment

9.85 CSAT & 85% lead to sign-up

EХ Win

CEB Expansion

EХ s CХ + 6I

Fortune 500

Top 3 Insurance Company

Win for RingEX

Enterprise wide on-prem to cloud

Wanted to improve reliability & productivity

Tens of thousands of EX seats

Worldwide Steel Buildings

Existing RingEX & ACE win

Expansion to CEB

Improved visibility and CX

Reduced miss inquiries

Casio

RingEX and RingCX win

Expansion to AI Quality Management

Automated scorecards, real-time sentiment analysis, and customer insights

Global Service Provider Q1 Updates

Telus Expansion Spectrum Expansion

Cox Expansion

TELUS and RingCentral Expand Business Connect With AI-Powered Features for Canadian Businesses

Spectrum Business and RingCentral Expand Partnership with AI Contact Center and Conversational Intelligence

Cox Business Unveils New AI-First Contact Center Solution Powered by RingCentral

Overall GSP Routes To Marfiet

Innovation (RsD) spend split

Rapid AI-first Product Innovation

With $250m in R&D and Majority of R&D towards New product innovation

NPI

Core

FY24 FY25

FY26

We are spending a majority of our RsD on NPI

NPI = new product initiatives

Leadership Recognition

'26 IDC Marfietscape CEP Report

'26 Synergy UCaaS Marfiet Share

Leader in the 2026 IDC Marketscape for Communications Engagement Platform

'26 Omdia Universe CEP Report

Leader in the 2026 Omdia Universe for Customer Engagement Platform

Disclaimer

RingCentral Inc. published this content on May 07, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on May 07, 2026 at 23:35 UTC.