Ringcentral, Inc. Announces General Availability of Ai Receptionist

Published: 2025-06-30 14:21:13 ET RNG

Published on 06/30/2025 at 14:21

RingCentral, Inc. announced the general availability of its AI Receptionist?? (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organizations. This milestone marks a transformative shift in how businesses manage front-office communications with the launch of a digital employee that doesn't just respond, but drives intelligent, context-aware customer engagement.

With seamless setup and immediate out-of-the-box value, RingCentral AI Receptionist is built to support businesses of all sizes. Its key capabilities include: Instant activation: Activates in minutes, automatically scans the company website for key information, requires no IT support, and is easily customizable by any team member. Custom greetings and voice personas for businesses to select the voice and caller experience that best represents their brand.

Automate routine calls: Provide accurate responses to questions, company details, and block spam calls. Name-based and context-driven call transfers eliminate friction in reaching the right contact. Now available with expanded transfers to external numbers outside business phone system.

SMS messaging: Confirm appointments, send links -- no manual follow-up. New RingCentral AI Receptionist features include: Call analytics and insights: Spot common questions that cause transfers and update answers with one click, while tracking resolution rates and cost savings with detailed analytics. Multi-location support: Route calls and text info based on location-specific settings with custom business hours, teams, and transfer rules for a consistent customer experience across all branches.

Spanish language support (beta): handle calls seamlessly in Spanish with natural conversation flow and flexible setup options, including setting up Spanish-only mode for full Spanish greetings and conversations, or dual-language mode where callers can request Spanish support during English greetings for seamless switch to Spanish mid-call. Spanish transcripts will be available in July. HIPAA Compliance: RingCentral AI Receptionist are designed with robust security and privacy controls to support HIPAA compliance, safeguarding sensitive patient information during voice interactions and ensuring adherence to healthcare data protection standards.

RingCentral AI Receptionist introduces a new category in AI voice-powered call handling, purpose-built to enable businesses to operate with the efficiency, personalization, and reliability of a high-performing front-desk individual -- without the overhead. It integrates advanced voice recognition, contextual understanding, and dynamic routing. By acting as a proactive and intelligent digital employee in conversations -- not just a reactive assistant -- AI Receptionist represents RingCentral's foray into the next evolution of Agentic AI systems that independently interpret and execute tasks with human-like discernment.

Customers across healthcare, construction, real estate, professional services, and finance are already experiencing transformative outcomes: In medical clinics, AI Receptionist handles high volumes of patient calls, ensuring consistent information delivery and the routing of calls based on urgency and need -- freeing staff to focus on care delivery. In construction and field services, AI Receptionist intelligently manages project inquiries and call routing across job sites with zero human intervention. In recruiting and HR services, firms have trained AI Receptionist to detect phrases like "open jobs" or "looking for work," instantly connecting candidates to the right team -- reducing call transfers and improving engagement.