MEDIROM Healthcare Technologies Inc., Announces its latest Key Performance Indicators (KPIs)

MEDIROM Healthcare Technologies Inc.
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Number of Salons

Directly-operated salons, and franchisees’ salonsDirectly-operated salons, and franchisees’ salons
Directly-operated salons, and franchisees’ salons
Directly-operated salons, and franchisees’ salons

Total Customers Served

The number of customers served at salons for which comparative financial and customer data is available (excludes certain salons for which comparative data is not available)The number of customers served at salons for which comparative financial and customer data is available (excludes certain salons for which comparative data is not available)
The number of customers served at salons for which comparative financial and customer data is available (excludes certain salons for which comparative data is not available)
The number of customers served at salons for which comparative financial and customer data is available (excludes certain salons for which comparative data is not available)

Sales Per Customer

The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is availableThe ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available
The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available
The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available

Repeat Ratio

The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is availableThe ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available
The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available
The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available

Operation Ratio

The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is availableThe ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available
The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available
The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available

NEW YORK, July 19, 2021 (GLOBE NEWSWIRE) -- MEDIROM Healthcare Technologies Inc. (Nasdaq CM: MRM), a Japanese based holistic healthcare Company (the “Company”), today announced its major Key Performance Indicators, or KPIs, updated for the month of June 2021. Data is provided for all salons for which comparative financial and customer data is available and excludes certain salons where such information is not available.

The following monthly KPIs provide insight into the business fundamentals and progress of the Company, updated for the month of June 2021.

  • The number of salons was 313 in June 2021, up from 289 in the year-ago period, primarily as a result of the acquisition of another brand in May 2021.

  • Total customers served were 68,069 in June 2021 versus 51,686 in June 2020, an increase due to a recovery from the COVID-19 impact.

  • Sales per customer slightly increased to JPY 6,350 in June 2021, up from JPY6,234 in June 2020. The increase is attributed to the promotional activities at spa facilities.

  • Our repeat ratio, a measure of repeat customers, was 81.2% in June 2021, no change from June 2020.

  • Our operation ratio recovered from the COVID-19 impact to 48.6% in June 2021, increasing from 40.8% in the year-ago period.

Number of Salons (*1)

Total Customers Served (*2)

Sales Per Customer (*3)

Repeat Ratio (*4)

Operation Ratio (*5)

June-20

289

51,686

JPY 6,234

81.2%

40.8%

July-20

288

60,964

JPY 6,276

80.6%

43.3%

August-20

284

66,464

JPY 6,351

80.4%

47.5%

September-20

284

64,809

JPY 6,245

80.2%

48.1%

October-20

291

65,820

JPY 6,269

80.3%

47.0%

November-20

291

63,993

JPY 6,312

80.7%

47.6%

December-20

290

64,649

JPY 6,486

82.6%

48.2%

January-21

302

56,557

JPY 6,443

84.0%

44.6%

February-21

302

56,370

JPY 6,443

83.0%

47.6%

March-21

303

62,441

JPY6,352

81.9%

47.0%

April -21

301

63,682

JPY 6,250

81.4%

46.3%

May-21

313

66,604

JPY 6,370

80.6%

48.7%

June-21

313

68,069

JPY 6,350

81.2%

48.6%

(*1) Number of Salons: Directly-operated salons, and franchisees’ salons.
(*2) Total Customers Served: The number of customers served at salons for which comparative financial and customer data is available (excludes certain salons for which comparative data is not available).
(*3) Sales Per Customer: The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available.
(*4) Repeat Ratio: The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available.
(*5) Operation Ratio: The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available.

<About MEDIROM Healthcare Technologies Inc.>

MEDIROM operates 313 (as of June 30, 2021) relaxation salons across Japan, Re.Ra.Ku™, being its leading brand, and provides healthcare services. In 2015, MEDIROM entered the health tech business, and launched new healthcare programs using on-demand training app called "Lav™", which is developed by the company. MEDIROM also entered the device business in 2020 and is developing a smart tracker "MOTHER Tracker™". MEDIROM plans to expand the scope of its business to include data analysis utilizing the data it has collected since formation of the company.
URL ： https://medirom.co.jp/en

Contacts
Investor Relations Team
ir@medirom.co.jp

Photos accompanying this announcement are available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/f145c9e2-9aaf-4906-a9cc-76d488112559
https://www.globenewswire.com/NewsRoom/AttachmentNg/abddc11a-4d67-496b-865c-64cf70488344
https://www.globenewswire.com/NewsRoom/AttachmentNg/51ec7b09-156a-4815-bae4-cdd37a7c9457
https://www.globenewswire.com/NewsRoom/AttachmentNg/02d9216c-d8c5-4436-b937-bedeb28b79d5
https://www.globenewswire.com/NewsRoom/AttachmentNg/7b5c93fd-6405-4874-a468-f29e54578f63


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